Matthew Shay
President and CEO
National Retail Federation
FORWARD TOGETHER
Agenda
Tuesday, January 12
10:45am–11:00am EST
11:00am–11:45am EST
12:00pm–12:30pm EST
Consumer behavior: Making sense of the aftermath of uncertainty
Remapping the customer experience: A reinvention imperative
12:00pm–12:30pm EST
Andrea Weiss
CEO & Founder
The O Alliance
Krista Bourne
SVP, Consumer Sales and Operations
Verizon
Fokke de Jong
CEO and Founder
Suitsupply
12:00pm–3:00pm EST
12:30pm–1:00pm EST
1:00pm–1:30pm EST
More than a manifesto: Building diversity and inclusion into your product, people and performance
1:30pm–2:00pm EST
Interactive Discussion Room brought to you by AT&T Business
Interactive Discussion Room brought to you by Lucidworks
Stibo Systems interactive discussion: Data transparency: Why the future of retail depends on it
Zebra interactive discussion: Maximizing associate productivity in today’s on-demand economy
1:45pm–2:15pm EST
Economic outlook: Truths & consequences
1:45pm–2:15pm EST
Ira Kalish
Chief Global Economist
Deloitte
Janey Whiteside
Chief Customer Officer
Walmart
NRF Curated Session
2:00pm–2:30pm EST
2:45pm–3:15pm EST
Brand awareness to brand love: Ulta Beauty advances next-gen personalization and loyalty produced by SAS
Session produced by HappyOrNot
Session produced by Reflexis Systems, Inc.
Session produced by Salesforce
Wednesday, January 13
11:00am–11:45am EST
12:00pm–12:30pm EST
Social responsibility initiatives at The Home Depot and Ulta Beauty build authentic relationships
12:00pm–12:30pm EST
Stephanie Wissink
Managing Director, Consumer Research
Jefferies
Ron Jarvis
Chief Sustainability Officer
The Home Depot
Kendra Clarke
VP, Data Science & Product Development
sparks & honey
Dave Kimbell
President
Ulta Beauty
The great compression
12:00pm–3:00pm EST
12:30pm–1:00pm EST
1:00pm–1:30pm EST
More than mentorship: New ways to foster retail's future female leaders
1:00pm–1:30pm EST
Shelley Zalis
CEO, The Female Quotient
The FQ Lounge
Karen Beebe
Chief Information Officer
vineyard vines
Shannon Gordon
CEO
theBoardlist
Gail Tifford
Chief Brand Officer
WW International, Inc.
1:30pm–2:00pm EST
Interactive Discussion Room brought to you by CI&T Inc.
Interactive Discussion Room brought to you by Riskified
Interactive Discussion Room brought to you by Salesfloor
Interactive Discussion Room brought to you by Toshiba Global Commerce Solutions
Zebra interactive discussion: Harnessing the true power of optimized inventory performance
1:45pm–2:15pm EST
NRF Curated Session
Pursuing rapid digital transformation in response to market adversity
1:45pm–2:15pm EST
Alberto Serrentino
Founder
Varese Retail
Jorge Faiçal
Retail President
GPA
Rachel Maia
Founder and CEO
RM Consulting
Technologies shaping the store of 2025
1:45pm–2:15pm EST
Pano Anthos
Founder and Managing Director
XRC Labs
Travis Boyce
Head of Global Retail Operations
Allbirds
Leigh Sevin
Co-founder
Endear
Arpan Podduturi
Director of Product, Retail
Shopify
2:00pm–2:30pm EST
Thursday, January 14
11:00am–11:45am EST
12:00pm–12:30pm EST
Technologies bridging the e-tail-retail gap
12:00pm–12:30pm EST
Liyia Wu
Founder and CEO
ShopShops Inc.
Ophelia Ceradini
VP, Digital Technology and Innovation Group
Estée Lauder Companies
Workplace wellness: Managing mental health in an age of uncertainty
12:00pm–12:30pm EST
Lorna Borenstein
CEO
Grokker Inc.
Lindsay Crittendon
Head of Partner Success, Headspace for Work
Headspace
Dave Zielinski
Business Journalist
Society for Human Resource Management (SHRM)
12:00pm–3:00pm EST
12:30pm–1:00pm EST
1:00pm–1:30pm EST
1:30pm–2:00pm EST
Interactive Discussion Room brought to you by Checkpoint Tech
Interactive Discussion Room brought to you by Grant Thorton
Interactive Discussion Room brought to you by Medallia
Interactive Discussion Room brought to you by o9Solutions
Interactive Discussion Room brought to you by Team8
Interactive Discussion Room brought to you by Winshuttle
Zebra Prescriptive Analytics interactive discussion: Beyond the buzzwords: How to generate real value through new technology investments
1:45pm–2:15pm EST
NRF Curated Session
The power of the Chinese dollar
1:45pm–2:15pm EST
Christina Fontana
Head of Fashion and Luxury Tmall Luxury Division
Alibaba Group
Kati Chitrakorn
Retail and Marketing Editor
Vogue Business
2:00pm–2:30pm EST
2:45pm–3:15pm EST
3:15pm–3:45pm EST
Tuesday, January 19
11:00am–11:45am EST
12:00pm–12:30pm EST
How sustainability is changing the retail landscape
12:00pm–12:30pm EST
Abigail Kammerzell
US Sustainability Manager
H&M
Jordyn Holman
Retail Reporter
Bloomberg News
Jennifer Keesson
US Sustainability Manager
IKEA
Retail’s hard reset: How cataclysmic events accelerate trends, transformation and innovation
12:00pm–3:00pm EST
12:30pm–1:00pm EST
1:00pm–1:30pm EST
2020's most creative retail campaigns for equality
1:00pm–1:30pm EST
Shelley Zalis
CEO, The Female Quotient
The FQ Lounge
Shelley Haus
Chief Marketing Officer
Ulta Beauty
1:30pm–2:00pm EST
1:45pm–2:15pm EST
Is your last mile strategy up to the challenge?
1:45pm–2:15pm EST
Bill Thayer
Co-founder and Co-CEO
Fillogic
Erik Logerquist
Uber Direct Lead, Uber for Business
Uber
Pivoting with purpose: Lessons from DTC brands
1:45pm–2:15pm EST
Emily Heyward
Co-founder and Chief Brand Officer
Red Antler
Simon Huck
Co-founder and CEO
JUDY
Lauren Chan
Founder and CEO
Henning
2:00pm–2:30pm EST
Session produced by Confluent
Session produced by Fiserv
Session produced by Salesforce
The future of retail is all about always-on, everywhere support: Fireside chat with Zendesk and Birchbox produced by Zendesk
2:00pm–2:30pm EST
Teresa Anania
VP, Customer Experience
Zendesk
Leanna Nazzisi
Sr. Mgr., Customer Operations and Communication
Birchbox
Thursday, January 21
11:00am–11:45am EST
12:00pm–12:30pm EST
Accessing the post-pandemic payments landscape
Tech innovation: What consumers want and where retailers should invest
12:00pm–3:00pm EST
12:30pm–1:00pm EST
1:00pm–1:30pm EST
The new ethics of tech: Equity, diversity and human-centered design
1:00pm–1:30pm EST
Amy Eschliman
Managing Director, Retail Solutions Strategy & Industry Engagement
Google
1:30pm–2:00pm EST
1:45pm–2:15pm EST
2:00pm–2:30pm EST
Friday, January 22
8:00am–8:30am EST
11:00am–11:45am EST
12:00pm–12:30pm EST
Brands leading influencer marketing in 2021
12:00pm–12:30pm EST
Cami Téllez
CEO and Co-founder
Parade
Jarno Vanhatapio
CEO
NA-KD.COM
Lauren Sherman
Chief Correspondent
Business of Fashion
Jennifer Powell
CEO/Founder
Jennifer Powell, Inc
From creator trends to inspired purchases - Inspiring a new purchase journey
12:00pm–12:30pm EST
Jeremy King
SVP of Engineering
Pinterest
Aya Kanai
Head of Content and Editorial Partnerships
Pinterest
12:00pm–2:30pm EST
1:00pm–1:30pm EST
Fashion's digital transformation
1:00pm–1:30pm EST
Jessica Murphy
Co-founder and Chief Customer Officer
True Fit
Karin Tracy
Head of Industry, Retail/Fashion/Luxury
Facebook
Kevin Jiang
President of International Business at JD Fashion and Lifestyle
JD.com
Liz Bacelar
Founder
Current Global
The innovation playbook: Driving technological and innovative change within an enterprise
1:00pm–1:30pm EST
Melanie F. Nuce
SVP, Corporate Development
GS1 US, Inc.
Halley Morrissey
VP, Business Development
XRC Labs
Kate Nadolny
SVP, Business Strategy & Innovation
PVH Corp
Cheryl Friedman
VP, Lowe’s Innovation Labs
Lowe's
1:45pm–2:30pm EST