Mike George
President and CEO
Qurate Retail Inc.
FORWARD TOGETHER
Agenda
The NRF 2021 - Chapter 1 platform is open to all registered attendees.
Tuesday, January 12
10:45am–11:00am EST
11:00am–11:45am EST
Leading through crisis: A conversation with Secretary Condoleezza Rice
11:00am–11:45am EST
Matthew Shay
President and CEO
National Retail Federation
Condoleezza Rice
66th U.S. Secretary of State
12:00pm–12:30pm EST
Consumer behavior: Making sense of the aftermath of uncertainty
Remapping the customer experience: A reinvention imperative
12:00pm–12:30pm EST
Andrea Weiss
CEO and Founder
The O Alliance
Krista Bourne
SVP, Consumer Sales and Operations
Verizon
Fokke de Jong
CEO and Founder
Suitsupply
2021 predictions on the role technology will play in stores produced by SES-imagotag
12:00pm–12:30pm EST
Keith Mercier
GM WW Retail and Consumer Goods
Microsoft
Chris Walton
CEO and Founder
Omni Talk
Philippe Bottine
CEO North America
SES-imagotag
Consumer behavior shifts to online, How to deliver in 2021 produced by Honeywell Safety and Productivity Solutions
12:00pm–12:30pm EST
Karen Bomber
Head of Retail Insights
Honeywell Safety & Productivity Solutions
Miya Knights
Retail Expert and Author
Customer-driven commerce: How predictive, personalized digital fulfillment capabilities are transforming consumer experiences online and offline produced by Blue Yonder
12:00pm–12:30pm EST
Wayne Usie
EVP, Market Development
Blue Yonder
Cheryl Williams
CIO
Wakefern Food Corp
Hardeep Kharaud
SVP, Merchandising and Promotions
Loblaw Companies Limited
Let’s get Phygital! Adjusting instore labor and performance models are key produced by StoreForce
12:00pm–12:30pm EST
Dave Loat
President
StoreForce
Cathy Cockerton
VP, Sales and Operations
Reitmans
Jeff Ronald
VP, Sales and Operations
RW&Co
12:00pm–3:00pm EST
12:30pm–1:00pm EST
Salesforce Unlock the Shopper Journey Lunch and Learn Session: From this day forward: How The Knot Worldwide delivers empathetic & personalized customer experiences
12:30pm–1:00pm EST
Rachel Meyers
Director, Product Marketing
Salesforce
Rob Garf
Vice President, Strategy and Insights, Retail and Consumer Goods
Salesforce
Heather Grimstead
Senior Director, Global Email Director
The Knot Worldwide
1:00pm–1:30pm EST
More than a manifesto: Building diversity and inclusion into your product, people and performance
1:00pm–1:30pm EST
Christiane Pendarvis
Co-President and Chief Merchandising and Design Officer
Savage x Fenty
Ronda Carnegie
Chief Innovation Officer
The Female Quotient
Chana Ginelle Ewing
Founder and CEO
GEENIE
Rebecca Allen
Founder and CEO
Rebecca Allen, Inc.
Delight your customers with experiences they can count on featuring PVH produced by Cisco
How a leading 3PL optimizes fulfillment for online retailers with robot-supported picking produced by Locus Robotics
1:00pm–1:30pm EST
Karen Leavitt
CMO
Locus Robotics
Sarah Drazetic
Chief Engineering and Process Officer
Port Logistics
How Walgreens builds community through stores that are ready for what’s next produced by Toshiba Global Commerce Solutions
1:00pm–1:30pm EST
Fredrik Carlegren
VP of Global Marketing
Toshiba Global Commerce Solutions
Robby Schwanz
Director, IT Field Services
Walgreens
The cognitive retailer: Smart retail planning produced by Capgemini
1:00pm–1:30pm EST
Vito Labate
VP and Global Industry Marketing Leader
Capgemini America Inc.
Lindsey Mazza
Global Consumer Products and Retail Domains Lead
Capgemini
Joyce Chew
Smart Retail Planner Delivery Consultant
Capgemini
1:30pm–2:00pm EST
AT&T Business interactive discussion: Real talk about retail's accelerated transformation
1:30pm–2:00pm EST
Michael Colaneri
Vice President, Retail Industry Solutions at AT&T Business
AT&T Inc.
IBM interactive discussion: New operating models - Digitally connecting online and offline retail channels
Lucidworks interactive discussion: Speaking your guests' language with lululemon
McFadyen Digital interactive discussion: Beating Amazon at their own game - Retail marketplace best practices
Microsoft interactive discussion: What does data and AI mean to you in your organization?
Stibo Systems interactive discussion: Data transparency: Why the future of retail depends on it
Zebra interactive discussion: Maximizing associate productivity in today’s on-demand economy - A fireside chat with Zebra's CTO
1:45pm–2:15pm EST
Economic outlook: Truths and consequences
1:45pm–2:15pm EST
Ira Kalish
Chief Global Economist
Deloitte
Janey Whiteside
Chief Customer Officer
Walmart
How Google is helping retailers transform the shopping journey
1:45pm–2:15pm EST
Vicki Cantrell
Chief Executive Officer
Vendors in Partnership LLC
Carrie Tharp
VP, Retail & Consumer, Google Cloud
Google
2:00pm–2:30pm EST
How Zulily transformed SMS marketing into a platform for discovery and two-way interactions produced by Attentive
2:00pm–2:30pm EST
John Starke
Former VP, Business Development
Zulily
Brian Long
CEO and Co-founder
Attentive
The connected customer journey and optimizing store operations with Samsung displays produced by Samsung Electronics America
2:00pm–2:30pm EST
Daniel Hodges
Founder and CEO
Consumers in Motion Group
Parrish Chapman
Director of Sales B2B Retail US Market
Samsung
Dana Dundrea
Sr. Marketing Manager
Samsung Electronics America
The future of data management in a cookie-less world produced by Adobe
The future of digital: Engaging customers beyond the buy button produced by Salesforce
2:00pm–2:30pm EST
Kemberly Gong
Director, Product Marketing
Salesforce
Anna Rosenman
VP Product Marketing
Salesforce
JC Johnson
Group VP, Digital Strategy and Innovation
Sally Beauty
2:45pm–3:15pm EST
AutoZone’s road to optimization: Improving labor scheduling and reducing labor cost produced by Reflexis Systems, Inc.
2:45pm–3:15pm EST
Tom Newbern
EVP, Store Operations
AutoZone, Inc.
Kevin Tapscott
VP, Solution Consulting, Americas
Reflexis, now a part of Zebra Technologies
Brand awareness to brand love: Ulta Beauty advances next-gen personalization and loyalty produced by SAS
How customer experience has become the driving force for businesses to persevere through the pandemic produced by HappyOrNot
2:45pm–3:15pm EST
Ville Levaniemi
Co-founder
HappyOrNot Ltd
Kenneth Sorensen
Operation Manager
XXL Sport & Villmark
The future of customer loyalty: Connected, personalized experiences produced by Salesforce
2:45pm–3:15pm EST
Matt Marcotte
Global SVP, Retail & Consumer Goods Go to Market
Salesforce
Maria Humphrey
Sr. Director, Retail & CG Global Scale and Strategic Programs
Salesforce
Doug Glazer
Sr. Director, Customer Loyalty and Gift Cards
Fanatics
3:30pm–4:00pm EST
Opening Day Concert sponsored by Salesforce: Robin Thicke
Wednesday, January 13
11:00am–11:25am EST
Economic review and outlook: What can the industry expect in the aftermath of unprecedented disruption
11:00am–11:25am EST
Matthew Shay
President and CEO
National Retail Federation
Jamie Dimon
Chairman of the Board and Chief Executive Officer
JPMorgan Chase
11:25am–11:45am EST
Navigating disruption to drive sustained growth and balanced business objectives, sponsored by Klarna
11:25am–11:45am EST
Sara Eisen
“Closing Bell” Co-Anchor
CNBC
Indra Nooyi
Former Chairman and CEO
PepsiCo
12:00pm–12:30pm EST
Social responsibility initiatives at The Home Depot and Ulta Beauty build authentic relationships
12:00pm–12:30pm EST
Stephanie Wissink
Managing Director, Consumer Research
Jefferies
Ron Jarvis
Chief Sustainability Officer
The Home Depot
Kendra Clarke
VP, Data Science & Product Development
sparks & honey
Dave Kimbell
President
ULTA Beauty
The great compression
7 New Years resolutions for retailers in 2021 produced by Oracle
How digital native brands master online product experiences produced by Adobe
12:00pm–12:30pm EST
Peter Sheldon
Senior Director, Strategy
Magento, an Adobe Company
Sue Beckett
VP, Digital Marketing and Ecommerce
LoveSac
Retail responses to COVID-19 with lasting impact: Lessons from Shipt and other global brands produced by Scandit Inc.
Retail’s first CIO fireside chat and witness protection program produced by enVista
12:00pm–3:00pm EST
12:30pm–1:00pm EST
Salesforce Unlock the Shopper Journey Lunch and Learn Session: How e.l.f. Beauty builds lasting customer loyalty with Salesforce + Google
12:30pm–1:00pm EST
Andy Banks
Sr. Manager, Product Management
Salesforce
Laura Fagan
Director, Strategic Partnerships Marketing
Salesforce
Brigitte Barron
Director, CRM & Customer Growth
e.l.f. Beauty
1:00pm–1:30pm EST
More than mentorship: New ways to foster retail's future female leaders
1:00pm–1:30pm EST
Shelley Zalis
CEO
The Female Quotient
Karen Beebe
Chief Information Officer
vineyard vines
Shannon Gordon
CEO
theBoardlist
Gail Tifford
Chief Brand Officer
WW International Inc.
Driving agility in retail with AI produced by Dell Technologies
1:00pm–1:30pm EST
Azita Martin
GM, AI for Retail and CPG
NVIDIA
Trey McMillian
Retail GM
Dell Technologies
From contact centers to profitable omnichannel experience hubs: Powered by real-time data produced by Treasure Data
1:00pm–1:30pm EST
Nicole Leinbach Reyhle
Founder, Retail Minded & Industry Expert
Retail Minded
Thomas Kurian
Director, Industry Solutions
Treasure Data
Retail 2020: Wow what a year! produced by Microsoft
1:00pm–1:30pm EST
Shelley Bransten
Corporate VP, Retail and Consumer Goods Industries
Microsoft
Christine Putur
EVP, Technology & Operations
REI
Shoppers today are truly omni-channel - Learnings from the grocery segment produced by ACI Worldwide
1:00pm–1:30pm EST
Shoppers today are truly omni-channel - Learnings from the grocery segment produced by ACI Worldwide
Benny Tadele
VP, Global Merchant Payments Solutions
ACI Worldwide
1:30pm–2:00pm EST
CI&T interactive discussion: Win customers, not just sales, with a connected retail experience
IBM interactive discussion: Winning consumer trust with blockchain
Microsoft for Startups interactive discussion: Get ahead, stay ahead with startups
Riskified interactive discussion: Account takeover attacks - A customer experience dilemma
Salesfloor interactive discussion: Why leveraging store associates for virtual selling is the competitive advantage in the future of retail
Salesforce interactive discussion: Top 3 ways loyalty drivers have evolved and how retailers can adapt
Toshiba Global Commerce Solutions interactive discussion: CIO conversation on enabling digital commerce in the store
Zebra interactive discussion: Harnessing the true power of optimized inventory performance
1:45pm–2:15pm EST
How independent retailers will drive the revitalization of cities and communities in 2021
1:45pm–2:15pm EST
Susan Reda
VP, Education Strategy
National Retail Federation
Dax Dasilva
Founder and CEO
Lightspeed
Tomorrow's consumer: Understanding the new normal of cultural and behavioral transformation
1:45pm–2:15pm EST
Eduardo Yamashita
COO
Gouvêa Ecosystem
Karen Cavalcanti
Partner and Co-Founder
mosaiclab
Juliana Azevedo
Brazil Operations General Manager and Local President
P&G
2:00pm–2:30pm EST
Future of retail produced by VMware
Identifying the opportunities COVID-19 has created produced by HP, Inc.
2:00pm–2:30pm EST
Sandip Kamat
Global Product Management and Strategy
HP Inc.
Scott McCammon
Product Planning, HP Retail Solutions
HP Inc.
Insights from the 2021 dunnhumby Retailer Preference Index for U.S. Grocery produced by dunnhumby
Jumpstart 2021 with touchless experiences produced by Amazon Web Services
2:00pm–2:30pm EST
Kris Zanuldin
Head of Product
Amazon Pay/Alexa Money Domain
Andrei Rebrov
CTO and Co-founder
Scentbird
2:45pm–3:15pm EST
A perspective on global disruption and retail capabilities produced by DXC Technology
2:45pm–3:15pm EST
Deesean Wilson
Global Product Manager - Retail Solutions, Microsoft Business
DXC Technology
Harnessing the power of young talent: Shaping the future of retail produced by SAP
2:45pm–3:15pm EST
Kristin Howell
Global VP, Industry Business Unit
SAP
Stacia Andersen
EVP, Merchandising and Customer Experience
PetSmart
How The Home Depot engages frontline workers with Workday produced by Workday
2:45pm–3:15pm EST
Scott Smith
VP, Compensation, Benefits and HR Operations
The Home Depot
Jennifer Johnson
Global Industry Marketing Lead - Retail and Hospitality
Workday
React and adapt - Transformation during COVID-19 produced by Retail Zipline
2:45pm–3:15pm EST
Jessica Siwy
Sr. Manager, Store Operations
BevMo!
Corey Bouyea
Director, Store Operations
L.L. Bean
Taryn Racin
Manager - Store Communication
American Eagle Outfitters
Thursday, January 14
11:00am–11:45am EST
The power of vision to reshape retail and the consumer experience
11:00am–11:45am EST
Niraj Shah
CEO, co-founder and co-chairman
Wayfair
Matthew Townsend
Editor
Bloomberg
Matthew Shay
President and CEO
National Retail Federation
Marvin Ellison
President and Chief Executive Officer
Lowe's Companies Inc.
12:00pm–12:30pm EST
Technologies bridging the e-tail-retail gap
12:00pm–12:30pm EST
Liyia Wu
Founder and CEO
ShopShops Inc.
Ophelia Ceradini
VP, Digital Technology and Innovation Group
The Estée Lauder Companies
Al Sambar
General Partner
XRC Labs
Workplace wellness: Managing mental health in an age of uncertainty
12:00pm–12:30pm EST
Lorna Borenstein
CEO
Grokker Inc.
Dave Zielinski
Business Journalist
Society for Human Resource Management (SHRM)
Stuart Poole
Sr. Director, Business Development
Headspace
Create a new retail world through experiences your customers value produced by SAP
12:00pm–12:30pm EST
Rob Wood
Head of Online
The Entertainer
Nuno Pedro
Head of SAP Commerce
SAP Customer Experience
Melanie Noronha
Senior Editor
The Economist Intelligence Unit
Enabling agility: How to make data-driven decisions on Azure produced by Cloudreach
The new wave of retail necessities produced by Spencer Technologies
12:00pm–12:30pm EST
Susan Flake
Director, RFID Business Development
Zebra Technologies
David Strickler
President & CEO
Spencer Technologies
Jonathan Lee
EVP Shared Services
Spencer Technologies
Why OMS is the key to omnichannel agility, profitability and transformation produced by enVista
12:00pm–12:30pm EST
Brendan Witcher
VP and Principal Analyst
Forrester Research
Jim Barnes
CEO
enVista
12:00pm–3:00pm EST
12:30pm–1:00pm EST
Salesforce Unlock the Shopper Journey Lunch and Learn Session: How Hibbett Sports stays agile in a changing marketplace
12:30pm–1:00pm EST
Kemberly Gong
Director, Product Marketing
Salesforce
Bill Quinn
SVP Digital Commerce
Hibbett Sporting Goods
Rob Garf
Vice President, Strategy and Insights, Retail and Consumer Goods
Salesforce
1:00pm–1:30pm EST
Amplifying Black businesses through partnerships and collaboration
1:00pm–1:30pm EST
Jean Harvey Johnson
SVP, Merchant Acquiring
Fiserv
Shelly Bell
Founder and CEO
Black Girl Ventures
Katherine Danneberg Mattey
Chief Merchandising Officer
Uncommon Goods
How Burberry is enabling digital transformation to transform customer experiences produced by Amazon Web Services
1:00pm–1:30pm EST
Tom Litchford
Global Head of Retail
Amazon Web Services
Rajeev Aikkara
Vice President, Digital Technology
Burberry
How GSF is driving differentiation with a smarter, more resilient supply chain produced by IBM
1:00pm–1:30pm EST
Kareem Yusuf, PhD
General Manager, AI Applications
IBM
Bob Wolpert
Chief Strategy & Innovation Officer
Golden State Foods
Keeping your in-store experience safe while maximizing customer engagement featuring Meraki and Purple produced by Cisco Meraki
Online shopping & economic nexus: Making - not breaking - your business in 2021 produced by Taxjar
1:30pm–2:00pm EST
Check Point Software Technologies interactive discussion: Your e-commerce platform is high fashion, what about the security?
Grant Thornton interactive discussion: Driving growth - Strategically shifting M&A strategies for finance and operations
IBM interactive discussion: Climate change - Long-term tactics to consider in retail
Medallia interactive discussion: Agility, empathy, scalability - The 3 traits of today’s retail leaders
o9 Solutions interactive discussion: Optimizing merchandising decisions and end-to-end planning through digital transformation
Salesforce interactive discussion: Building diverse & inclusive workforces
Team8 interactive discussion: The Walmart perspective: Ghost of Christmas past and future
Winshuttle interactive discussion: Imperative of a product information management (PIM) solution as part of a digital transformation strategy
Zebra Prescriptive Analytics interactive discussion: Beyond the buzzwords: How to generate real value through new technology investments
1:45pm–2:15pm EST
Change, made simple: How retailers adapt in a shifting environment
1:45pm–2:15pm EST
David Wilkinson
President and General Manager, NCR Retail
NCR Corporation
Becca Coggins
Senior Partner
McKinsey & Company
Luxury goes digital: Understand how Alibaba and Moschino are driving new innovations
1:45pm–2:15pm EST
Christina Fontana
Head of Fashion and Luxury Tmall Luxury Division
Alibaba Group
Kati Chitrakorn
Retail and Marketing Editor
Vogue Business
Stefano Secchi
Managing Director
Moschino Spa
2:00pm–2:30pm EST
Google Big Ideas Takeover: Beyond place: Adapting to a boundless retail workplace and shopping experience
2:00pm–2:30pm EST
Mike Daoust
Managing Director, Chrome Enterprise Customer Team
Google
Russell Harte
Group Technology Director
DFS Furniture
Google Big Ideas Takeover: Digital transformation strategies for what’s next: A conversation with Bed Bath & Beyond
2:00pm–2:30pm EST
John McAteer
VP, US Sales
Google Inc.
Cindy Davis
EVP, Chief Brand Officer
Bed Bath & Beyond
John Hartmann
EVP, COO
Bed Bath & Beyond
Google Big Ideas Takeover: How to drive online and offline sales with location intelligence solutions
2:00pm–2:30pm EST
Kevin Wu
Retail Product Manager
Google Maps Platform
Ben Waltzer
Sales and Business Development Lead
Google Maps Platform
Google Big Ideas Takeover: What’s the deal? Transforming the traditional circular
2:00pm–2:30pm EST
Jack Connors
Head of Partnerships, Google Pay
Google
Fred Chang
Product Manager, Google Pay
Google
Marlee Infante
Product Marketing Manager, Google Pay
Google
2:45pm–3:15pm EST
2021 predictions on the role technology will play in stores produced by SES-imagotag
2:45pm–3:15pm EST
Keith Mercier
GM WW Retail and Consumer Goods
Microsoft
Chris Walton
CEO and Founder
Omni Talk
Philippe Bottine
CEO North America
SES-imagotag
Business agility through digital strategy: Dick’s Sporting Goods' perseverance during the pandemic produced by Redis Labs
2:45pm–3:15pm EST
Jay Piskorik
Director of Platform Engineering
Dick's Sporting Goods
Allen Terleto
Field CTO
Redis Labs
How retailers win on CX now: 2020 data, 2021 outlook produced by Verint Systems Inc.
Why supply chain platforms are the solution to retail's troubled supply chain produced by Suuchi
2:45pm–3:15pm EST
Suuchi Ramesh
CEO and Founder
Suuchi Inc.
Irina Kapetanakis
VP of Marketing
Suuchi Inc.
Pearl Malikul
Founder and Consultant
Knit & Weave: Consulting
3:15pm–3:45pm EST
Google Big Ideas Takeover: Data-driven innovation with Wayfair and Sensormatic
3:15pm–3:45pm EST
Phil Hall
Pre-sales Data Analyst, Enterprise
Looker
Bill Dubois
Senior Product Manager
Sensormatic
Matthew Hartwig
Associate Director of Product Management - Data Infrastructure
Wayfair
Google Big Ideas Takeover: How Google Cloud helps retailers transform the shopping experience: Featuring Macy’s and The Home Depot
3:15pm–3:45pm EST
Lori Mitchell-Keller
VP, Industry Solutions
Google Cloud
Fahim Siddiqui
SVP, IT
The Home Depot
Naveen Krishna
CTO
Macy's
Google Big Ideas Takeover: Innovation with Google: How Chrome Enterprise, Business Messages and AR can help retailers succeed in today's landscape
3:15pm–3:45pm EST
Bart Jenniches
Director of Business Communications Partnerships
Google, Inc.
Mike Daoust
Managing Director, Chrome Enterprise Customer Team
Google
Alana Vieira
Head of AR Thought Leadership
Google
Tuesday, January 19
11:00am–11:45am EST
Creature comforts: Serving consumers’ desire for life’s simple pleasures
11:00am–11:45am EST
Bob Safian
Founder and Editor-in-Chief
The Flux Group
Claudia San Pedro
President
Sonic Drive-In
Sumit Singh
CEO
Chewy Inc.
Heather Haddon
Reporter
Wall Street Journal
12:00pm–12:30pm EST
How sustainability is changing the retail landscape
12:00pm–12:30pm EST
Abigail Kammerzell
US Sustainability Manager
H&M
Jordyn Holman
Retail Reporter
Bloomberg
Jennifer Keesson
US Sustainability Manager
IKEA
Retail’s hard reset: How cataclysmic events accelerate trends, transformation and innovation
4 Steps to creating an online experience that rivals in-store produced by Gladly Software Inc.
Blockchain fuels trust and transparency for consumers produced by IBM
12:00pm–12:30pm EST
Raj Rao
General Manager, Distribution, Industry Platforms
IBM
Jose Antonio Camposano
Executive President
National Chamber of Aquaculture of Ecuador, Sustainable Shrimp Partnership
Boost your on-shelf availability with Captana produced by SES-imagotag
12:00pm–12:30pm EST
Loic Oumier
EVP, Marketing and Communications
SES-imagotag
Michael Unmussig
CMO
SES-imagotag
Oliver Grob
Chief Director Retail Transformation
SAP
Burton Snowboards and Ariat International successfully navigate through the pandemic produced by Infor
12:00pm–12:30pm EST
Elaine Gaydosh
Director, Infor Retail Industry & Solution Strategy
Infor
Rachel Grogan-Cook
Sr. Director, Global Supply Chain
Burton Snowboards
Ryan Bezenek
VP of Information Technology
Ariat International
12:00pm–3:00pm EST
12:30pm–1:00pm EST
Salesforce Unlock the Shopper Journey Lunch and Learn Session: How digital service has transformed consumer engagement
12:30pm–1:00pm EST
Steve Dennis
President & Founder
SageBerry Consulting, LLC
Rob Garf
Vice President, Strategy and Insights, Retail and Consumer Goods
Salesforce
Tyson Brown
Area Vice President, Service Cloud Sales
Salesforce
1:00pm–1:30pm EST
2020's most creative retail campaigns for equality
1:00pm–1:30pm EST
Shelley Zalis
CEO
The Female Quotient
Shelley Haus
Chief Marketing Officer
ULTA Beauty
Crystal Harrell
Senior Director, Communications
Procter & Gamble
5 Steps to implementing mobile robots in your operations produced by Koerber Supply Chain Software
1:00pm–1:30pm EST
Richard Stewart
SVP, Professional Services and Account Management
Koerber Supply Chain
John Santagate
VP of Robotics
Koerber Supply Chain
Spencer Earle
Director of Supply Chain
evo
Create meaningful community impact with connected retail operations featuring The Co-operative Group produced by Cisco
1:00pm–1:30pm EST
Andrew Hough
Head of Retail IT - Stores & Operations
The Co-operative Group
Ken Hobbs
Systems Architect, Sales
Cisco
Data-driven retail trends: What the 2020 holidays taught us about offline retail in 2021 produced by Placer.ai
Innovation at scale in the retail sector with Bestseller produced by IBM
1:00pm–1:30pm EST
Debbie Vavangas
IBM Garage Global Lead, VP - Global Business Services
IBM
Ranjan Sharma
CIO and Head of SCM, Captive eCommerce & QA
Bestseller India
Cathy Reese
IBM Services Practice Leader, Advanced Analytics
IBM
1:30pm–2:00pm EST
Alteryx interactive discussion: Emerging retail leaders post COVID-19 shutdown with Signet Jewelers
Aruba, a Hewlett Packard Enterprise company interactive discussion: How to create hyper-aware stores for enhanced experiences and better outcomes
1:30pm–2:00pm EST
Tim Vanevenhoven
Director, Business Development and Strategic Partnerships
Aruba, a Hewlett Packard Enterprise company
BigCommerce interactive discussion: Maximizing business agility with innovative technology
Medallia interactive discussion: How employee experience impacts your bottom line
Merkle interactive discussion: Capitalizing on the growth of eRetail
Planalytics interactive discussion: Forecasting and managing 2021 performance without meaningful comps
Salesforce interactive discussion: Transform retail operations faster with connected systems and real-time data
1:45pm–2:15pm EST
Is your last-mile strategy up to the challenge?
1:45pm–2:15pm EST
Bill Thayer
Co-founder and Co-CEO
Fillogic
Erik Logerquist
Uber Direct Lead, Uber for Business
Uber
Kelly Chen
Chief Operating Officer
XRC Labs
Stephen J. Yalof
President and COO
Tanger Outlet Centers
Pivoting with purpose: Lessons from DTC brands
1:45pm–2:15pm EST
Emily Heyward
Co-founder and Chief Brand Officer
Red Antler
Simon Huck
Co-founder and CEO
JUDY
Lauren Chan
Founder and CEO
Henning
2:00pm–2:30pm EST
4 ways to power touchless retail with text messaging produced by Podium
2:00pm–2:30pm EST
Doug Regner
VP of Enterprise Sales
Podium
Katie Osberg
Global Retail Partnerships Lead, Business Communications
Google
Driving the digital transformation superhighway produced by Fiserv
2:00pm–2:30pm EST
Steve Klebe
Head of GPay Business Development
Google
Scott MacKay
VP, Product Management
Fiserv
The future of analytics: Starbucks and Tableau - Adapting to drive innovation and connection produced by Salesforce
2:00pm–2:30pm EST
Rajesh Naidu
Vice President Enterprise Data & Analytics Technology, Enterprise Architecture & Emerging Technology
Starbucks
Andrew Beers
CTO
Tableau
The future of retail is all about always-on, everywhere support: Fireside chat with Zendesk and Birchbox produced by Zendesk
2:00pm–2:30pm EST
Teresa Anania
VP, Customer Experience
Zendesk
Leanna Nazzisi
Sr. Mgr., Customer Operations and Communication
Birchbox
2:45pm–3:15pm EST
How forward thinking retailers are responding to COVID-19 with Microsoft Business applications implemented by IBM produced by IBM
2:45pm–3:15pm EST
Stephen Laughlin
GM, Global Consumer Industry
IBM Corporation
Chuck Schaeffer
Business Sales & Delivery Executive, Microsoft Dynamics ERP & CRM
IBM
Scaling up in the last mile: Meeting demand for more produced by Bringg
2:45pm–3:15pm EST
Daniela Perlmutter
VP, Marketing
Bringg
Omer Waysman
Director, Global eCommerce & Business Development
DANONE
Taking supplier collaboration to the next level produced by SPS Commerce
2:45pm–3:15pm EST
Brandon Pierre
Vice President for Customer Success
SPS Commerce
Matt Terry
Chief Logistics & People Officer
Verishop, Inc
Chris Littlefield
EVP of Operations
The Wasserstrom Company
The future of retail is here: Explore how quantum-inspired optimization delivers results for retailers produced by Fujitsu
2:45pm–3:15pm EST
Thierry Kahane
AI & Analytics Practice Leader
Fujitsu America, Inc.
Dr. David Snelling
Program Director for Artificial Intelligence
Fujitsu
3:30pm–4:00pm EST
Opening concert replay sponsored by Salesforce: Robin Thicke
Thursday, January 21
11:00am–11:45am EST
Retail’s rethink moment: Reimagining business as UNusual with Saks Fifth Avenue and lululemon
11:00am–11:45am EST
Celeste Burgoyne
President, Americas and global guest innovation
lululemon
Marc Metrick
President and CEO
Saks Fifth Avenue
Colleen Taylor
President, Merchant Services – U.S.
American Express
12:00pm–12:30pm EST
Making moments that matter: How Hershey led with insights to meet the changing needs of consumers
12:00pm–12:30pm EST
Kristen Riggs
Senior Vice President, Chief Growth Officer
The Hershey Company
Nik Modi
Managing Director
RBC Capital Markets
Tech innovation: What consumers want and where retailers should invest
How Europe’s top beauty retailer grew digital 10X and became their customers number 1 choice produced by Algonomy
How Sally Beauty delivers continuous omnichannel innovation produced by IBM
12:00pm–12:30pm EST
Kevin Reese
Market Leader – Distribution, AI Applications
IBM
Joe Condomina
Chief Technology Officer
Sally Beauty Holdings, Inc.
Mary Beth Edwards
CIO & Chief Transformation Officer
Sally Beauty
Why frontline forward is 2021’s winning strategy produced by Axonify
12:00pm–12:30pm EST
Carol Leaman
President and CEO
Axonify
Mark Chrystal
Chief Analytics Officer
rue21
Jonathan Andrews
SVP, HR & Training
O'Reilly Auto Parts
You had me at Hello produced by ULTA Beauty and TIBCO
12:00pm–12:30pm EST
Michael O'Connell
Chief Analytics Officer
TIBCO Software
Kavitha Dhurai
IT Manager
ULTA Beauty
Debra Coomer
Sr. Director of Enterprise Data, Analytics & Integration
ULTA Beauty
12:00pm–3:00pm EST
12:30pm–1:00pm EST
Salesforce Unlock the Shopper Journey Lunch and Learn Session: Hästens delivers the store experience of the future
12:30pm–1:00pm EST
Gavin Frank
Senior Director for Retail & Consumer Goods Global Solutions & Ecosystem
Salesforce
Robert Carlen
CFO
Hastens
Mikael Wennberg
Digital Transformation Lead
Hastens
1:00pm–1:30pm EST
The new ethics of tech: Equity, diversity and human-centered design
1:00pm–1:30pm EST
Rachel James
Experience Design Principal
Slalom Build
Sarah Thomas
Executive Strategist - Aging Innovation
Aging2.0/Nexus Insights
Eiko Kawano
Group Experience Director
Publicis Sapient
Automated and adaptive supply chain planning: Big Lots’ successful forecasting and replenishment transformation produced by RELEX solutions
How PVH is reshaping its omnichannel retail experience to win and retain customers produced by Forter Inc.
1:00pm–1:30pm EST
Janelle Spatz
Director of Digital Operations
PVH
David Coates
Director, Customer Marketing
Forter
Loblaw Companies Limited leverages IBM to modernize to the cloud produced by IBM
1:00pm–1:30pm EST
David Markwell
SVP of Technology
Loblaw Companies Limited
Stephen Laughlin
GM, Global Consumer Industry
IBM Corporation
Patrick Antoine
VP & Partner, Enterprise Strategy & Digital Leader
IBM Canada
Retail still rocks: And we built a store in lockdown to prove it produced by Capgemini
1:00pm–1:30pm EST
Steve Hewett
Global VP, Retail Customer Experience
Capgemini Invent
Robert Hollands
Managing Director
SharpEnd
Gordon Young
Co-founder and Editor-in-Chief
The Drum
1:30pm–2:00pm EST
Cinemark's path to AI-optimized labor scheduling using Legion WFM sponsored by Legion Technologies
1:30pm–2:00pm EST
Sanish Mondkar
Founder and CEO
Legion Technologies
Marie Zablocki
VP, Workforce Management
Cinemark
Future of retail: Three trends and how AI can drive business success produced by Kinaxis
1:30pm–2:00pm EST
Kerry Liu
EVP, Strategic Innovation
Kinaxis
Waleed Ayoub
VP, ML Platform, Product Development
Kinaxis
The hidden dangers of neglecting the NOW customer produced by Simplr
What shoppers expect to see in stores in 2021? produced by SES-imagotag
1:30pm–2:00pm EST
Jean-Christophe Solus
VP, Shopper Engagement and Ads
SES-imagotag
Ricardo Ponce
Concept & Innovation Manager
L'Oreal
1:45pm–2:15pm EST
Pursuing rapid digital transformation in response to market adversity
1:45pm–2:15pm EST
Alberto Serrentino
Founder
Varese Retail
Jorge Faiçal
Retail President
GPA
Rachel Maia
Founder and CEO
RM Consulting
Technologies shaping the store of 2025
1:45pm–2:15pm EST
Pano Anthos
Founder and Managing Director
XRC Labs
Travis Boyce
Head of Global Retail Operations
Allbirds
Leigh Sevin
Co-founder
Endear
Arpan Podduturi
Director of Product, Retail
Shopify
2:00pm–2:30pm EST
Applying the Headless Commerce approach to AI to optimize every step of the customer journey produced by Algolia
Succeeding in the new normal and preparing for retail’s future produced by CDW
2:00pm–2:30pm EST
David Dobson
Global Retail, Hospitality and Consumer Goods Industry Director
Intel Corporation
Andy Szanger
Director, Corporate Sales
CDW
The intelligent business standard redefined with IBM-SAP Industry Cloud Solutions produced by IBM
2:00pm–2:30pm EST
Jose Paredes Hernandez
Global SAP Retail Leader -Associate Partner, Global Business
IBM
The untapped ROI of caring post-sales produced by Shipup
2:45pm–3:15pm EST
AI-enabled forecasting, planning, and merchandising for 2021 and beyond produced by Impact Analytics
2:45pm–3:15pm EST
AI-enabled forecasting, planning, and merchandising for 2021 and beyond produced by Impact Analytics
Prashant Agrawal
CEO and Founder
Impact Analytics
Mark Mizicko
Retail Leader, ex-COO
Impact Analytics
Bart Sichel
Retail Advisor, ex-CMO
Impact Analytics
Enabling a retail renewable enterprise with digital core on SAP produced by Capgemini
2:45pm–3:15pm EST
John Waymire
Vice President - North America, Consumer Products & Retail
Capgemini
Liam Durbin
CIO
T. Marzetti
Kimberly Frey
Director Enterprise Solutions
T. Marzetti
From the beauty counter to the cloud: The Estée Lauder Companies journey produced by IBM
2:45pm–3:15pm EST
Andrea Chin
Executive Director of Global Consumer Care
The Estee Lauder Companies
Niki Sandhu
Engagement Direct, North America
IBM
The need for hyper-personalization in the new retail digital customer journey produced by Twilio
2:45pm–3:15pm EST
Alex Bravo
Industry Marketing Manager
Twilio
Mauro Failli
Senior Global CX Consultant, Foundry
Twilio
3:30pm–4:30pm EST
Cooking with celebrity chef Michael Symon sponsored by Medallia
Friday, January 22
8:00am–8:30am EST
Salesforce EMEA Lunch and Learn Session: How Picnic delivers seamless retail customer experiences in changing times
8:00am–8:30am EST
Steven Van de Ridder
Director Advanced Analytics
Picnic
Lorena Salamanca
Tech Lead, Customer Success
Picnic
Bhushan Puri
Senior Salesforce Developer
Picnic
11:00am–11:45am EST
Power lunch: Mobilizing and succeeding in volatile times
11:00am–11:45am EST
Glenda McNeal
President, Enterprise Strategic Partnerships
American Express
Sharon Leite
CEO
The Vitamin Shoppe
Mindy Grossman
President and CEO
WW International Inc.
Judith McKenna
President and CEO
Walmart International
12:00pm–12:30pm EST
Brands leading influencer marketing in 2021
12:00pm–12:30pm EST
Jarno Vanhatapio
CEO
NA-KD.COM
Lauren Sherman
Chief Correspondent
Business of Fashion
Jennifer Powell
CEO and Founder
Jennifer Powell, Inc
From creator trends to inspired purchases - Inspiring a new purchase journey
12:00pm–12:30pm EST
Jeremy King
SVP of Engineering
Pinterest
Aya Kanai
Head of Content and Editorial Partnerships
Pinterest
12:00pm–2:30pm EST
1:00pm–1:30pm EST
Fashion's digital transformation
1:00pm–1:30pm EST
Jessica Murphy
Co-founder and Chief Customer Officer
True Fit
Chris Field
Managing Editor
Retail Connections
Karin Tracy
Head of Industry, Retail/Fashion/Luxury
Facebook
Kevin Jiang
President of International Business at JD Fashion and Lifestyle
JD.com
The innovation playbook: Driving technological and innovative change within an enterprise
1:00pm–1:30pm EST
Melanie F. Nuce
SVP, Corporate Development
GS1 US, Inc.
Halley Morrissey
VP, Business Development
XRC Labs
Kate Nadolny
SVP, Business Strategy & Innovation
PVH Corp
Cheryl Friedman
VP, Lowe’s Innovation Labs
Lowe's Companies Inc.
1:45pm–2:30pm EST
Winning through vertical commerce in today's on-demand world
1:45pm–2:30pm EST
Doug Mack
CEO
Fanatics
Matthew Shay
President and CEO
National Retail Federation
Erin Andrews
Sports Broadcaster, Entrepreneur, and Founder of WEAR by Erin Andrews
WEAR by Erin Andrews