FORWARD TOGETHER

Agenda

The NRF 2021 - Chapter 1 platform is open to all registered attendees.

 

Tuesday, January 12

12:00pm12:30pm EST

2021 predictions on the role technology will play in stores produced by SES-imagotag

12:00pm12:30pm EST

Consumer behavior shifts to online, How to deliver in 2021 produced by Honeywell Safety and Productivity Solutions

Customer-driven commerce: How predictive, personalized digital fulfillment capabilities are transforming consumer experiences online and offline produced by Blue Yonder

Let’s get Phygital! Adjusting instore labor and performance models are key produced by StoreForce

1:00pm1:30pm EST

Delight your customers with experiences they can count on featuring PVH produced by Cisco

How a leading 3PL optimizes fulfillment for online retailers with robot-supported picking produced by Locus Robotics

How Walgreens builds community through stores that are ready for what’s next produced by Toshiba Global Commerce Solutions

The cognitive retailer: Smart retail planning produced by Capgemini

1:00pm1:30pm EST
Vito Labate

Vito Labate

VP and Global Industry Marketing Leader
Capgemini America Inc.
Lindsey Mazza

Lindsey Mazza

Global Consumer Products and Retail Domains Lead
Capgemini
Joyce Chew

Joyce Chew

Smart Retail Planner Delivery Consultant
Capgemini
1:30pm2:00pm EST

AT&T Business interactive discussion: Real talk about retail's accelerated transformation

IBM interactive discussion: New operating models - Digitally connecting online and offline retail channels

Lucidworks interactive discussion: Speaking your guests' language with lululemon

McFadyen Digital interactive discussion: Beating Amazon at their own game - Retail marketplace best practices

Microsoft interactive discussion: What does data and AI mean to you in your organization?

Stibo Systems interactive discussion: Data transparency: Why the future of retail depends on it

Zebra interactive discussion: Maximizing associate productivity in today’s on-demand economy - A fireside chat with Zebra's CTO

2:00pm2:30pm EST

How Zulily transformed SMS marketing into a platform for discovery and two-way interactions produced by Attentive

The connected customer journey and optimizing store operations with Samsung displays produced by Samsung Electronics America

2:00pm2:30pm EST

The future of data management in a cookie-less world produced by Adobe

The future of digital: Engaging customers beyond the buy button produced by Salesforce

2:00pm2:30pm EST
JC Johnson

JC Johnson

Group VP, Digital Strategy and Innovation
Sally Beauty
2:45pm3:15pm EST

AutoZone’s road to optimization: Improving labor scheduling and reducing labor cost produced by Reflexis Systems, Inc.

2:45pm3:15pm EST
Kevin Tapscott

Kevin Tapscott

VP, Solution Consulting, Americas
Reflexis, now a part of Zebra Technologies

Brand awareness to brand love: Ulta Beauty advances next-gen personalization and loyalty produced by SAS

How customer experience has become the driving force for businesses to persevere through the pandemic produced by HappyOrNot

The future of customer loyalty: Connected, personalized experiences produced by Salesforce

2:45pm3:15pm EST
Matt Marcotte

Matt Marcotte

Global SVP, Retail & Consumer Goods Go to Market
Salesforce
Maria Humphrey

Maria Humphrey

Sr. Director, Retail & CG Global Scale and Strategic Programs
Salesforce
Doug Glazer

Doug Glazer

Sr. Director, Customer Loyalty and Gift Cards
Fanatics