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parcelLab

parcelLab
New York, NY
United States
We are the leading OXM (Operations Experience Management) platform. We enable brands, online retailers and B2B distributors to regain control over their end-to-end customer journey. Rather than losing control of the customer relationship to third parties like DHL, FedEx, DPD, etc., businesses retain all touchpoints in a curated manner within their own ecosystem. We thereby close the CX gap in the post-sales customer journey. An automated communication allows consistent brand experience, proactive customer care and maximized cross and up-selling.