FORWARD TOGETHER

Print Agenda

Wednesday, January 13

11:00am11:25am
Keynote Session

Economic review and outlook: What can the industry expect in the aftermath of unprecedented disruption

11:00am11:25am
The skyrocketing stock market continues to defy convention, as the extreme pressures of the past year would typically point to a bear economy with slow growing domestic and global financial health. NRF brings renowned CEO of JPMorgan Chase, Jamie Dimon, to help make sense of counterintuitive economic signals amid the past year's challenges, and how the retail industry can be proactive in moving forward together. In a fireside chat, Dimon will consider the current status and future prospects of job growth; impacts of fiscal policy changes and potential new financial regulatory measures from the new U.S. Administration, the prospects and benefits of a new stimulus package, and the crucial role retail plays in the well-being of the global economy.
Jamie Dimon

Jamie Dimon

Chairman of the Board and Chief Executive Officer
JPMorgan Chase
11:25am11:45am
Keynote Session

Navigating disruption to drive sustained growth and balanced business objectives, sponsored by Klarna

11:25am11:45am
Former CEO and Chairman of PepsiCo, Indra Nooyi is no stranger to leading in uncertain, critical, and rapidly evolving times. Selected by Connecticut governor Ned Lamont as co-chair of the Reopen Connecticut Advisory Board, she has provided strategic direction to help the state reopen, considering both public health outcomes and socioeconomic costs. In her engaging, actionable, and informative remarks, hear Ms. Nooyi share lessons learned from being on the front lines of managing the pandemic and its impact, as well as examining issues such as how best to allow commerce to begin without jeopardizing public health and public well-being. In this fireside chat, she will also draw on her experience leading PepsiCo through a decade of tremendous growth – from $35 billion when she became CEO to $63.5 billion in 2017 – as well as disruption, and change.
12:00pm12:30pm
Exhibitor Big Ideas

7 New Years resolutions for retailers in 2021 produced by Oracle

12:00pm12:30pm
Oracle Retail consumer research features global surveys of consumers and retailers on expectations, shopping habits, & more. This fall Oracle partnered with Untold Insights to poll 5,143 consumers in the United States, United Kingdom, Australia, China, Brazil, Mexico, Italy, France, Germany and the United Arab Emirates this fall about their COVID-19 shopping habits and plans for holiday shopping. In this session, we will review the findings and declare retail resolutions for 2021. 

How digital native brands master online product experiences produced by Adobe

12:00pm12:30pm
For years, companies have viewed digital marketplaces in largely transactional terms, as channels to sell products, not to deliver brand experiences. The lines between marketing and transactional channels are blurring, and more and more consumers are jumping to online marketplaces as the primary channel for brand and product discovery. In this Big Ideas session, we will explore how digital native brands are focused on creating interactive content that combines buying convenience with creative storytelling. Welcome to the era of the product experience page (PXP).

Retail responses to COVID-19 with lasting impact: Lessons from Shipt and other global brands produced by Scandit Inc.

12:00pm12:30pm
COVID-19 changed the way people shop, forcing retailers to react. Here we’ll showcase real examples of successful responses from scaling order fulfilment to enhancing inventory visibility, and highlight which solutions will have lasting impact post-pandemic.

Retail’s first CIO fireside chat and witness protection program produced by enVista

12:00pm12:30pm
Join CIOs from multi-million/billion dollar retail organizations for an interactive conversation as they discuss how they thrived in 2020 and are positioned to accelerate omnichannel transformation and customer-centric commerce in 2021. Some participants' identities may be concealed on video chat to protect their identities and trade secrets. We’ll cover topics including: successful omnichannel fulfillment strategies, customer experience improvements, technology roadmaps, inventory optimization and much more. This session promises to be highly engaging, revealing, fun and educational!
Featured Sessions

Social responsibility initiatives at The Home Depot and Ulta Beauty build authentic relationships

The great compression

12:00pm3:00pm
Networking Event

Virtual Expo

12:00pm3:00pm

Retail's greatest technology marketplace returns in a virtual format, giving you the opportunity to build new partnerships, explore the latest tech and discover the solutions that will help your business succeed.

The NRF 2021 - Chapter 1 Expo allows you to navigate hundreds of exhibitors by company name or product category, so you can easily find the next big thing before it's big!

12:30pm1:00pm
Exhibitor Big Ideas

Salesforce Unlock the Shopper Journey Lunch and Learn Session: How e.l.f. Beauty builds lasting customer loyalty with Salesforce + Google

12:30pm1:00pm

As one of the first online beauty brands, e.l.f. continues to attract a highly engaged audience and set benchmarks with new digital platforms. 

In this lunch and learn, hear how  e.l.f. earns and retains high-value customers through personalization at scale, while delivering best-in-class customer journeys across channels.

Andy Banks

Andy Banks

Sr. Manager, Product Management
Salesforce
Laura Fagan

Laura Fagan

Director, Strategic Partnerships Marketing
Salesforce
1:00pm1:30pm
Exhibitor Big Ideas

Driving agility in retail with AI produced by Dell Technologies

1:00pm1:30pm
In these unprecedented times, AI is helping retailers not only keep employees and customers safe, but also improve business agility. With it, they’re increasing e-commerce sales, improving contactless checkout in stores, reducing shrink, enabling more efficient curbside pickup, and accelerating distribution center automation. Join us to hear from Azita Martin, General Manager for Retail at NVIDIA and Trey McMillian, Retail General Manager at Dell Technologies, as they explore how the most innovative retailers are using AI to deliver the greatest business value.

From contact centers to profitable omnichannel experience hubs: Powered by real-time data produced by Treasure Data

1:00pm1:30pm

Many retailers had to alter business operations and uplevel digital competency to accommodate pandemic-induced changes. Contact centers emerged as a critical engagement channel in the customer journey. To deliver a profitable, truly omnichannel customer experience, teams across the organization need real-time access to holistic customer data. 

In this session, industry experts will address topics such as:
-Key trends driving the need for omnichannel experience hubs
-Use cases enabled by accessible, holistic, real-time customer data 
-Opportunities for contact centers powered by customer data platforms

Retail 2020: Wow what a year! produced by Microsoft

1:00pm1:30pm
Never has it been more important to unite and move forward as an industry together. Join Microsoft’s corporate vice president, consumer goods & retail industries, Shelley Bransten to learn how Microsoft is empowering retailers from across the globe to build more intelligent, resilient, and sustainable retail operations. And learn, first-hand, from Chris Putur, EVP technology & operations, REI and Jill Standish, WW Managing Director, Accenture Retail how retailers are embracing digital technology to navigate the COVID-19 pandemic and ready themselves for 2021 and beyond.

Shoppers today are truly omni-channel - Learnings from the grocery segment produced by ACI Worldwide

1:00pm1:30pm
The shift toward digital commerce accelerated by the COVID-19 pandemic changed the way we shop and pay for our groceries. Following a new survey, ACI revealed that 65 million new customers are available to grocers who offer touchless payments. Grocers and general retailers must adjust their offerings to meet consumers’ omni-channel buying preferences. 

In this session, we will discuss key learnings from the research, including preferred digital payment methods, differences in omni-channel buying behaviors by demographic, and how omnichannel payments can protect and enhance your brand.
Benny Tadele

Benny Tadele

VP, Global Merchant Payments Solutions
ACI Worldwide
Equality Lounge

More than mentorship: New ways to foster retail's future female leaders

1:00pm1:30pm

As women move through their careers, they are seeking out mentors to help them advance and overcome gender barriers in the workplace. We know the traditional mentorship format isn't enough — what's missing? This conversation will explore what’s working and what’s not when it comes to preparing women to lead and rise up.

1:30pm2:00pm
Interactive Discussion Room

CI&T interactive discussion: Win customers, not just sales, with a connected retail experience

1:30pm2:00pm

Open to Retailers with a Full Conference or Expo Pass. Space is limited to 50 individuals, on a first-come, first-served basis.

For years, consumers struggled to find the value in BOPIS and curbside pick-up, keeping their paths to purchase siloed. The pandemic taught consumers how to incorporate these connected retail experiences into their routines. CI&T’s latest retail study ranks 10 top retail brands on their blended shopping experiences to determine who the most connected retailers are and will continue to be.

Join CI&T’s Retail Industry Lead, Melissa Minkow & Nordstrom’s Stephanie Di Biase, UX Senior Manager, Enterprise Capabilities as we discuss and uncover how to win customers in the post-pandemic world.

IBM interactive discussion: Winning consumer trust with blockchain

1:30pm2:00pm

Open to Retailers with a Full Conference or Expo Pass. Space is limited to 50 individuals, on a first-come, first-served basis.

Sustainability is at the heart of value for today’s consumers. They expect companies to take better care of the environment, source their products responsibly, align with values they believe in and demonstrate trust and accountability. Blockchain offers the ability to follow the lifecycle of a product from origin, to consumption, to recycle offering the unquestionable story of what we consume in this interconnected world.

Microsoft for Startups interactive discussion: Get ahead, stay ahead with startups

1:30pm2:00pm

Open to Retailers with a Full Conference or Expo Pass. Space is limited to 50 individuals, on a first-come, first-served basis.

During this birds-of-a-feather panel, Microsoft for Startups will host CEOs, Founders, and executives from some of our most disruptive startup partners. These leaders have transformed how retail operates in the modern world with their innovative solutions and adaptive nature. They will share their experiences and compounds for success helping some of the world’s largest retailers stay ahead of the innovation curve.

Microsoft for Startups welcome: Eon, Observe.ai, Turnpike Group, Uncrowd, and Tiliter.

Rachel Peck

Rachel Peck

Global Lead Startup Business Development
Microsoft

Riskified interactive discussion: Account takeover attacks - A customer experience dilemma

1:30pm2:00pm

Open to Retailers with a Full Conference or Expo Pass. Space is limited to 50 individuals, on a first-come, first-served basis.

Store accounts are central to the merchant-consumer relationship. For merchants, an account represents a stream of future transactions from a loyal customer. And for customers, they’re vehicles for streamlining checkout and accumulating rewards. So when an account is compromised in an Account Takeover (ATO) attack, a customer’s entire lifetime value is at stake.

In this session, Riskified will facilitate a discussion between merchants, to share their experiences protecting their customer accounts. Then, Riskified will give a few tips on best practices for account security.

Salesfloor interactive discussion: Why leveraging store associates for virtual selling is the competitive advantage in the future of retail

1:30pm2:00pm

Open to Retailers with a Full Conference or Expo Pass. Space is limited to 50 individuals, on a first-come, first-served basis.

As retailers rationalize the store labor model, the winning strategy will be to redefine the role of the associate instead of cutting labor.

Virtual selling is reinventing the role of associates: they can engage in digital outreach, hold two-way conversations with customers, host virtual events, book virtual appointments, shop live with online shoppers, and send personalized product recommendations.

Join us and Ben Bridge Jeweler as we explore how critical trends in conversational sales, intelligent recommendations, and data-driven personalization are the competitive advantage in the future of retail. Regina Aiello, Vice President at Ben Bridge Jeweler will share how they are leveraging virtual selling to transform the way their store associates serve online customers.

Salesforce interactive discussion: Top 3 ways loyalty drivers have evolved and how retailers can adapt

1:30pm2:00pm

Open to Retailers with a Full Conference or Expo Pass. Space is limited to 50 individuals, on a first-come, first-served basis.

The way customers interact with retailers is always evolving and many retailers have had to accelerate their path to digital transformation, with proximity and convenience no longer the sole determinants of loyalty. How can retailers best equip their loyalty strategy and programs to adapt to this evolution?

Join Salesforce’s retail and loyalty leaders and Trailblazers from our partner, PK to learn more about how Loyalty Management prepares you to best address the evolution of loyalty to create meaningful relationships with your customers.

Toshiba Global Commerce Solutions interactive discussion: CIO conversation on enabling digital commerce in the store

1:30pm2:00pm

Open to Retailers with a Full Conference or Expo Pass. Space is limited to 50 individuals, on a first-come, first-served basis.

The global pandemic had accelerated the need to utilize stores for digital commerce, whether that’s for home delivery or pickup, curbside or in-store. This session will discuss the ramifications of these requirements, exploring how retailers have responded, and answer questions of whether home delivery can be profitable. Can retailers continue to outsource parts of the digital commerce value chain without sacrificing the customer relationship, data, and/or profits?

Kirk Goldman

Kirk Goldman

VP, Business Strategy
Toshiba Global Commerce Solutions

Zebra interactive discussion: Harnessing the true power of optimized inventory performance

1:30pm2:00pm

Open to Retailers with a Full Conference or Expo Pass. Space is limited to 50 individuals, on a first-come, first-served basis.

Learn how to take a data-driven approach to your inventory transformation leading to greater visibility and accuracy. Sit down with Zebra’s VP of Corporate Strategy, Chip Yager, to discuss how to improve order fulfillment and on-shelf availability for greater customer satisfaction.

Key topics to discuss include:

  • prescriptive analytics to identify out-of-stocks
  • intelligent automation to reduce labor costs
  • RFID to improve inventory visibility

Join this session to discuss how to tap into a full range of store inventory intelligence and kick start your journey to optimized inventory.

1:45pm2:15pm
Featured Sessions

How independent retailers will drive the revitalization of cities and communities in 2021

Tomorrow's consumer: Understanding the new normal of cultural and behavioral transformation

2:00pm2:30pm
Exhibitor Big Ideas

Future of retail produced by VMware

2:00pm2:30pm
In this session, Sanjay Poonen, COO, VMware will share his perspectives on the changes rippling through the retail market. The retailers that win today are the ones that use technology to build personal customer experiences and transform their digital retail experience. However, it isn’t always easy to implement new solutions with existing systems. He will discuss the powerful role that technologies such as cloud, mobile, and apps are playing in driving growth in retail turning yesterday’s processes into progress today and tomorrow.

Identifying the opportunities COVID-19 has created produced by HP, Inc.

2:00pm2:30pm
The pandemic has created both significant challenges and opportunities for many retailers. Experts from HP will explore how several have been able to adapt and find success in these challenging times. We will explore the trends, tactics and technology that enabled their success.

Insights from the 2021 dunnhumby Retailer Preference Index for U.S. Grocery produced by dunnhumby

2:00pm2:30pm

The Great Recession programmed lasting value-consciousness into the minds of consumers. How might COVID-19 rewire us again? 

The fourth annual dunnhumby Retailer Preference Index for U.S. Grocery (RPI) sheds light on what makes a retail winner, and how the pandemic has impacted consumer shopping behaviors. Known as retail’s equivalent of the Gartner Magic Quadrant, the RPI surveyed about 10,000 consumers to understand what’s driving customer preference and rank the top 57 grocery retailers in the U.S.

Join dunnhumby CEO Guillaume Bacuvier as he dives into the latest study, revealing the levers for success, and which retailers are winning the hearts, and wallets, of shoppers today.

Jumpstart 2021 with touchless experiences produced by Amazon Web Services

2:00pm2:30pm

In a post COVID-19 era, stores will leverage digital solutions more than ever to create experiences that balance the customer’s needs for safety versus empowerment. As customer preference for touchless grows and digital becomes more integrated with in-store and multi-channel shopping, retailers must be ready for a touchless future. Contactless payment is an important consideration as part of the shopping experience.

2:45pm3:15pm
Exhibitor Big Ideas

A perspective on global disruption and retail capabilities produced by DXC Technology

2:45pm3:15pm
While disruption continues to affect the way retail businesses everywhere engage with their customers, it also has forced transformation of the industry at an accelerated pace. Deesean Wilson, Global Retail Lead and Offering Manager at DXC Technology, will share his point of view of the trends as well as the capabilities required to effectively navigate in this new environment. 
Deesean Wilson

Deesean Wilson

Global Product Manager - Retail Solutions, Microsoft Business
DXC Technology

Harnessing the power of young talent: Shaping the future of retail produced by SAP

2:45pm3:15pm
There is a younger, more diverse, and technology savvy consumer that is looking to connect with brands in more ways than ever before. Retailers that understand and embrace these dynamics are recruiting, hiring, and empowering young talent across their organizations. Hear from Stacia Andersen, EVP of Merchandising and Customer Experience, PetSmart and a panel of graduates from the Terry J. Lundgren Center for Retailing on how the future of retail will be shaped by new practices, new technologies, and empowered associates.

How The Home Depot engages frontline workers with Workday produced by Workday

2:45pm3:15pm
Today’s retail workforce is looking for more than a paycheck. They want to do meaningful work and feel a sense of belonging. Effective training and career development, easy access to information, and direct communication helps frontline workers feel like valued team members. In turn, they can create positive customer experiences that drive success. In this session, The Home Depot shares how they use Workday solutions to empower and engage their associates and managers in times of disruption and beyond.
Scott Smith

Scott Smith

VP, Compensation, Benefits and HR Operations
The Home Depot

React and adapt - Transformation during COVID-19 produced by Retail Zipline

2:45pm3:15pm
COVID-19's silver lining is that it is driving retailers to quickly transform their businesses to meet customers where they are. In 2020 we saw the rise of dark stores, new ways for customers to pick-up merchandise, and the fast-tracking of strategic initiatives. In this panel, moderated by Zipline's co-founder and CEO, we talk with retail leaders about how COVID-19 forced their businesses to stretch and flex in new ways and why they're operationally stronger today as a result.
Taryn Racin

Taryn Racin

Manager - Store Communication
American Eagle Outfitters