FORWARD TOGETHER

Print Agenda

Thursday, January 14

11:00am11:45am
Keynote Session

The power of vision to reshape retail and the consumer experience

11:00am11:45am

In separate fireside chats, hear from two of the industry’s most insightful leaders who have re-imagined their respective businesses with a stern focus on the customer first and foremost.

Marvin Ellison, President and CEO of Lowe's and a longstanding and successful retail veteran, will discuss how the home improvement retailer has sharpened the organization’s focus on operational excellence and delivered a safe and exceptional experience for customers and associates alike during an unprecedented year. Moderated by NRF President and CEO, Matthew Shay,the conversation will also look at some of the retailer’s newer strategies, such as "Making it with Lowe's" and small business grant programs for diverse entrepreneurs, among other initiatives.

Niraj Shah, Wayfair’s visionary co-founder and CEO, will discuss the home furnishing platform’s historic growth through strongly principled leadership on its way to a more than $25 billion valuation. In the conversation moderated by Bloomberg's Matthew Townsend, Shah will share how he favored long-term customer-focused strategies versus more short-lived market indicators on Wayfair’s enterprise journey and rapid growth trajectory.

Marvin Ellison

Marvin Ellison

President and Chief Executive Officer
Lowe's Companies Inc.
12:00pm12:30pm
Exhibitor Big Ideas

Create a new retail world through experiences your customers value produced by SAP

12:00pm12:30pm
Globally, retailers are facing unchartered territory and changing consumer expectations – with customers placing increasing importance on safety, convenience and experiences. But what behaviors are momentary, and which are fundamental changes? The Economist Intelligence Unit’s Melanie Noronha and Nuno Pedro, SAP Head of Commerce, explore what consumers across different generations and countries value in their online and future in-store shopping experiences. Rob Wood from The Entertainer, a leading toy store, explains how they identified opportunities and rebuilt their business strategies for thriving in a new retail world.
Nuno Pedro

Nuno Pedro

Head of SAP Commerce
SAP Customer Experience

Enabling agility: How to make data-driven decisions on Azure produced by Cloudreach

12:00pm12:30pm

The focus of this talk is how to enable retailers to make data driven decisions in response to changing markets.

This session will cover three major points:

  1. All data should be stored and available in its raw form;
  2. Data should be cataloged - an inventory of data assets helps break down organizational silos;
  3. The various forms of analytics - descriptive, predictive, and prescriptive.

We will illustrate each point with examples from engagements Cloudreach has delivered in partnership with Microsoft Azure.  

The new wave of retail necessities produced by Spencer Technologies

12:00pm12:30pm

What does a vaccine for a global pandemic and retail shopping have in common? Learn how a small change can streamline operations, increase profitability and enhance the customer experience. 

With a 45-year track record of supporting retailers, Spencer Technologies will share strategies that leverage RFID technology. From implementation to a global rollout, learn how Spencer can make your journey trouble free. Plus listen to industry experts from Lululemon, ENS and Ascential Retail Group discuss effective RFID strategies.

Susan Flake

Susan Flake

Director, RFID Business Development
Zebra Technologies

Why OMS is the key to omnichannel agility, profitability and transformation produced by enVista

12:00pm12:30pm

Never before have agility and profitability been more critical to omnichannel operations. Retailers and distributors that can manage the lifecycle of a customer order, anywhere place and time, and maximize profitability are best positioned to thrive. An agile, next-gen order management system (OMS) is the key to delivering customer-centric commerce and maximizing gross margin return on inventory investment (GMROII). Without it, you are stuck looking in the rearview mirror.

Join Forrester Analyst Brendan Witcher and enVista CEO Jim Barnes for an interactive conversation, and actionable strategies to rapidly improve omnichannel order profitability, the customer experience and agility. 

Featured Sessions

Technologies bridging the e-tail-retail gap

Workplace wellness: Managing mental health in an age of uncertainty

12:00pm3:00pm
Networking Event

Virtual Expo

12:00pm3:00pm

Retail's greatest technology marketplace returns in a virtual format, giving you the opportunity to build new partnerships, explore the latest tech and discover the solutions that will help your business succeed.

The NRF 2021 - Chapter 1 Expo allows you to navigate hundreds of exhibitors by company name or product category, so you can easily find the next big thing before it's big!

12:30pm1:00pm
Exhibitor Big Ideas

Salesforce Unlock the Shopper Journey Lunch and Learn Session: How Hibbett Sports stays agile in a changing marketplace

12:30pm1:00pm
2020 has brought massive transformation to retail. Cyber Week saw traffic in physical stores down 52%, while online sales surged 36%. So how do commerce businesses accelerate digital capabilities, scale, and performance in a rapidly evolving market? Join Trailblazers from Hibbett Sports as they talk about how a focus on innovation and agility provides a seamless experience for their digitally enabled customers.

Bill Quinn

SVP Digital Commerce
Hibbett Sporting Goods
Rob Garf

Rob Garf

Vice President, Strategy and Insights, Retail and Consumer Goods
Salesforce
1:00pm1:30pm
Exhibitor Big Ideas

How Burberry is enabling digital transformation to transform customer experiences produced by Amazon Web Services

1:00pm1:30pm
How is one of the world’s most iconic brands leveraging technology to drive growth through inspired customer journeys that converge the experience between channels and stores? In this session, Rajeev Aikkara, Vice President of Digital Technology at Burberry will discuss how Burberry transformed its business through its digital foundations. This fireside chat will provide insight into Burberry’s efforts to redefine customer experiences and enable cloud-based business agility. Join us to learn, share, and move forward together.

How GSF is driving differentiation with a smarter, more resilient supply chain produced by IBM

1:00pm1:30pm

Getting customers what they want and need, on their terms, has never been more important or more challenging. 

Find out how Golden State Foods (GSF) is exceeding expectations by enabling real-time visibility and transparency across its supply chain to optimize product quality and freshness. 

This session is perfect for supply chain leaders who want to understand top retail use cases for blockchain, IoT and advanced analytics.

When you interact with IBM, this serves as your authorization to NRF or its vendor to provide your contact information to IBM in order for IBM to follow up on your interaction. IBM’s use of your contact information is governed by the IBM Privacy Policy.

Bob Wolpert

Bob Wolpert

Chief Strategy & Innovation Officer
Golden State Foods

Keeping your in-store experience safe while maximizing customer engagement featuring Meraki and Purple produced by Cisco Meraki

1:00pm1:30pm
Take the Meraki cloud-based network ecosystem, add a stellar partner in Purple, and come up with amazing, customized solutions to keep your customers safe while keeping them engaged in the retail store.  Learn how two companies are partnering together to enable safe retail operations for over 160 million users across QSRs, department stores, traditional retail, and more.  Be sure to attend all the Cisco Big Idea sessions for a chance to win some Yeti giveaways.

Online shopping & economic nexus: Making - not breaking - your business in 2021 produced by Taxjar

1:00pm1:30pm

Due to a 2018 Supreme Court ruling, South Dakota vs. Wayfair, a state can require companies to collect and remit sales tax - provided the company passes the state’s economic threshold for total revenue or number of transactions in that state. 

The challenge is knowing how to track economic nexus and what to do once it's established. Join TaxJar Chief Revenue Officer (CRO), Ryan Thompson as he explains economic nexus and provides steps to help you avoid costly mistakes and save time.

Equality Lounge

Amplifying Black businesses through partnerships and collaboration

1:00pm1:30pm

It's not just up to consumers to support Black businesses. In this discussion, we'll hear from leaders of brands and retailers who will discuss how they are transforming the landscape for Black businesses throughout the entire supply chain by way of pledges, partnerships, procurement and collaboration.

1:30pm2:00pm
Interactive Discussion Room

Check Point Software Technologies interactive discussion: Your e-commerce platform is high fashion, what about the security?

1:30pm2:00pm

Open to Retailers with a Full Conference or Expo Pass. Space is limited to 50 individuals, on a first-come, first-served basis.

Retail ecommerce sites are thriving and have become the de facto standard for shopping. These once monolithic applications have transformed into online microservices, like serverless functions and containers. Meanwhile, fraudsters continue to discover new security loopholes and are relentless with their attacks. Security and intelligence needs to evolve in order to keep up with new attack vectors. Learn how security teams are able to leverage the flexibility of new workload applications create better performance and greater efficiencies, and the strategies to secure them using AI.

Grant Thornton interactive discussion: Driving growth - Strategically shifting M&A strategies for finance and operations

1:30pm2:00pm

Open to Retailers with a Full Conference or Expo Pass. Space is limited to 50 individuals, on a first-come, first-served basis.

Successful retailers are achieving growth by strategically approaching M&A with new precision as they look to protect their core and for new revenue sources. Finance and corporate development executives aiming to be even more effective value stewards are invited to engage in a lively discussion around driving profitable growth. Join Grant Thornton professionals, where perspectives will be shared across various retail subsectors to equip you with new skills for a reimagined M&A strategy.

Simon Jewkes

Simon Jewkes

National Managing Principal, Retail
Grant Thornton

IBM interactive discussion: Climate change - Long-term tactics to consider in retail

1:30pm2:00pm

Open to Retailers with a Full Conference or Expo Pass. Space is limited to 50 individuals, on a first-come, first-served basis.

Consumers are willing to align their shopping habits to support their values of sustainability and healthy lifestyles, making it more important than ever for retailers to consider their environmental impact. During this interactive discussion, we will explore current tactics in place to identify and manage the impact of climate challenges within your supply chain and retail operations. Participants will be invited to discuss their own expertise, and frame questions they are facing within their role.

Medallia interactive discussion: Agility, empathy, scalability - The 3 traits of today’s retail leaders

1:30pm2:00pm

Open to Retailers with a Full Conference or Expo Pass. Space is limited to 50 individuals, on a first-come, first-served basis.

This year’s crisis caused a surge of new experiences, reinventing shopping for everyone. How have some retail brands been able to outpace and outperform the market, while others have not? Today’s leading retail organizations have capitalized on the unprecedented opportunity to use customer experience to propel the momentum of their innovations forward. Join this interactive session, to learn how the insights and practices experience management provides can hasten your ability to steer, adapt and scale solutions that will win customers in the new normal.

o9 Solutions interactive discussion: Optimizing merchandising decisions and end-to-end planning through digital transformation

1:30pm2:00pm

Open to Retailers with a Full Conference or Expo Pass. Space is limited to 50 individuals, on a first-come, first-served basis.

Change in the market is accelerating. How can online platforms create efficiencies in merchandising and optimize assortments across channels with real-time market and customer data?

Discover how o9’s AI/ML based Integrated Business Planning software platform, or ‘digital brain’ can streamline and automate your end-to-end planning. By predicting customer demand to improve forecast accuracy or using predictive analytics to determine the optimal omnichannel assortment mix, o9’s digital brain offers marked improvements on performance, profitability and customer experience.

Salesforce interactive discussion: Building diverse & inclusive workforces

1:30pm2:00pm

Open to Retailers with a Full Conference or Expo Pass. Space is limited to 50 individuals, on a first-come, first-served basis.

Studies consistently show that diverse and inclusive workforces drive better business performance. In a 2019 McKinsey & Company analysis, companies with high ethnic and cultural diversity on executive teams outperformed those in the bottom quartile by 36% in profitability.

As retail reimagines its future, diverse and inclusive workforces are more imperative than ever for business recovery. Join this panel discussed hosted by Molly Ford, VP of Global Equality Programs at Salesforce, on how retailers are addressing and prioritizing equality to build better workforces.

Team8 interactive discussion: The Walmart perspective: Ghost of Christmas past and future

1:30pm2:00pm

Open to Retailers with a Full Conference or Expo Pass. Space is limited to 50 individuals, on a first-come, first-served basis.

This session topic has changed to:

The road to 24% eCommerce sales

Israel is a great case study for innovation and rapid agility. Join us for a discussion on how Shufersal, Israel's largest retailer, transformed their eCommerce so that it equals 24% of all income.

We will discuss the mechanics and technology, marketing objectives and methods, data models and AI, and best practices to make your eCommerce work for you and for your brick and mortar.

This 30-minute session intends to provide an opportunity for practical insights along with a peer-to-peer discussion, Chatham house rules.

Winshuttle interactive discussion: Imperative of a product information management (PIM) solution as part of a digital transformation strategy

1:30pm2:00pm

Open to Retailers with a Full Conference or Expo Pass. Space is limited to 50 individuals, on a first-come, first-served basis.

How to Position Your Business to Drive Growth in a Rapidly Evolving Digital Space

Today, more than ever, product businesses and retailers are positioning around digital. Digital is no longer a buzzword, it’s a transformational capability that attracts customers, drives sales, improves profits and separates the competition. Nevertheless, companies continue to underinvest in key IT systems that drive digital capability. Businesses running e-commerce sites and digital platforms without an integrated PIM solution, may be missing the boat. We will explore the power of PIM solutions to drive great customer experiences in a rapidly evolving digital space.

Zebra Prescriptive Analytics interactive discussion: Beyond the buzzwords: How to generate real value through new technology investments

1:30pm2:00pm

Open to Retailers with a Full Conference or Expo Pass. Space is limited to 50 individuals, on a first-come, first-served basis.

Getting funding and business support for new technology like prescriptive analytics isn’t impossible, especially for critical operations like supply chain, store operations or loss prevention. You just need to convince your leadership to provide business support – which requires skipping the tech-heavy buzzwords and connecting with business-side leadership around what they value most: cost savings, efficiency and real, fast ROI.

Join Zebra Analytics GM Guy Yehiav to learn how to successfully secure budget for new technology by being strategic in your conversations with leadership.

1:45pm2:15pm
Featured Sessions

Change, made simple: How retailers adapt in a shifting environment

Luxury goes digital: Understand how Alibaba and Moschino are driving new innovations

2:00pm2:30pm
Exhibitor Big Ideas

Google Big Ideas Takeover: Beyond place: Adapting to a boundless retail workplace and shopping experience

2:00pm2:30pm
In this session we will discuss the evolution of a new digital workplace in the retail world towards a distributed model. Modern ways of shopping means dealing with new ways of working and experiences. Therefore, retail organizations need to reshape their IT strategy by providing employees the right business tools, secure technology and devices. Learn more how Chrome OS, a versatile, secure cloud-native operating system can support your distributed workforce. Hear how DFS Furniture created a digital culture and improved in-store experiences with Chrome Enterprise.
Mike Daoust

Mike Daoust

Managing Director, Chrome Enterprise Customer Team
Google

Google Big Ideas Takeover: Digital transformation strategies for what’s next: A conversation with Bed Bath & Beyond

2:00pm2:30pm

The world of retail has rapidly shifted in the last year. As consumers began using digital to fuel their shopping more than ever before, inconsistencies in the online to offline customer journey were exposed and digital transformation roadmaps were accelerated . As we look ahead to 2021, many retailers are wondering “what’s next?” Join Google and Bed, Bath & Beyond to learn about the strategies they used to achieve their transformation goals and grow their business, and how they’re thinking about 2021 and beyond. 

Featured speakers include Carrie Tharp, VP Retail & Consumer, Google Cloud in addition to those listed below.

Google Big Ideas Takeover: How to drive online and offline sales with location intelligence solutions

2:00pm2:30pm
Retailers that harness location intelligence can quickly adapt to evolving consumer trends, such as the growing popularity of buying online and picking up in store. Designed to target critical obstacles like cart abandonment and competitor interruptions on the path to purchase, Google Maps Platform’s Checkout and Store Locator Plus solutions help retailers reduce time to acquisition and drive revenue.

Join Ben and Kevin as they talk through today’s unique customer journey, discussing solutions for businesses ready to meet shoppers’ needs in this new era of retail.
Kevin Wu

Kevin Wu

Retail Product Manager
Google Maps Platform
Ben Waltzer

Ben Waltzer

Sales and Business Development Lead
Google Maps Platform

Google Big Ideas Takeover: What’s the deal? Transforming the traditional circular

2:00pm2:30pm
Join us to learn how the new Google Pay is helping build stronger relationships between people and businesses. We’ll share some of the insights behind the redesign and preview a new partnership with a top retailer that helps deliver a more personalized in-store experience for customers. 
2:45pm3:15pm
Exhibitor Big Ideas

2021 predictions on the role technology will play in stores produced by SES-imagotag

2:45pm3:15pm
A discussion on the future of retail technology and how COVID-19 changed everything with Keith Mercier, GM Retail and CPG of Microsoft and Philippe Bottine, CEO North America of SES-imagotag, moderated by Chris Walton, CEO and Founder of Omni Talk.

Business agility through digital strategy: Dick’s Sporting Goods' perseverance during the pandemic produced by Redis Labs

2:45pm3:15pm
With nationwide store closures and consumers prioritizing safety via social distancing, COVID-19 instantly threw the industry into crisis. While many retailers were unable to cope with the pandemic, Dick’s Sporting Goods persevered due, in large part, to their successfully executed digital omni-channel strategy and investments in cloud-native technology. In this session, Jay Piskorik, Director of Platform Engineering, will share how Dick’s Sporting Goods positioned themselves for success by quickly pivoting its BOPIS offering to include contactless curbside pickup; meeting the customers where they are.
Jay Piskorik

Jay Piskorik

Director of Platform Engineering
Dick's Sporting Goods

How retailers win on CX now: 2020 data, 2021 outlook produced by Verint Systems Inc.

2:45pm3:15pm
It was a turbulent year in retail, but our data tells a clear story. Using findings from our Verint Experience Index: Retail report, we will explain how the pandemic impacted customer journeys and fulfillment preferences. You’ll learn:
·   How the shift to digital changed customer expectations 
·   What’s driving trends in delivery, curbside pickup, and BOPIS 
·   How customers ranked the top 25 retailers on CSAT and NPS 
We will also discuss how lessons from 2020 can inform strategies to lead with in 2021 and beyond. 
Eric Head

Eric Head

Vice President, Experience Management
Verint

Why supply chain platforms are the solution to retail's troubled supply chain produced by Suuchi

2:45pm3:15pm
While many retailers have started the process of digitization, they invested in clunky, legacy systems. These antiquated systems limit visibility and agility, which ultimately stunts profitability and scalability. The future of digital supply chains is lightweight, next-generation supply chain platforms. In this session, we'll cover:
How to evaluate your current tech stack while investing in new ones
How to calculate the ROI of supply chain systems
The most impactful use cases from leveraging supply chain data
3:15pm3:45pm
Exhibitor Big Ideas

Google Big Ideas Takeover: Data-driven innovation with Wayfair and Sensormatic

3:15pm3:45pm
Retailers need access to real-time information to address rapid changes in demand, solve complex supply chain challenges, and discover profitable insights for opportunities to grow the business. Join Philip Hall, Data Analyst for Looker, to learn the benefits of retailers leveraging real-time insights to make data–driven decisions, followed by a panel discussion with Wayfair and Sensormatic about how they’re driving innovation in the retail industry with Looker.
Phil Hall

Phil Hall

Pre-sales Data Analyst, Enterprise
Looker
Matthew Hartwig

Matthew Hartwig

Associate Director of Product Management - Data Infrastructure
Wayfair

Google Big Ideas Takeover: How Google Cloud helps retailers transform the shopping experience: Featuring Macy’s and The Home Depot

3:15pm3:45pm
Join this session to learn how Google Cloud is helping retailers leverage data and improve product discovery across their digital properties, resulting in increased customer engagement across channels. This session will feature a panel discussion with The Home Depot and Macy’s to learn about the strategies they’re using to achieve their transformation goals and improve experiences for their shoppers. 

Google Big Ideas Takeover: Innovation with Google: How Chrome Enterprise, Business Messages and AR can help retailers succeed in today's landscape

3:15pm3:45pm
Innovation is key to success in today’s retail landscape. Join this session to hear how advancements in multiple product areas are helping retailers rethink the shopping experience for both their customers and their employees. You'll learn how Business Messages can help you surface useful information in the moments that matter, how Chrome Enterprise empowers retail associates and customers by providing easy access to apps, personalized user experience and versatile devices and how new innovations in AR and VR technology can help create digital shopping experiences that bridge the gap between online and in-store moments.
Bart Jenniches

Bart Jenniches

Director of Business Communications Partnerships
Google, Inc.
Mike Daoust

Mike Daoust

Managing Director, Chrome Enterprise Customer Team
Google