In separate fireside chats, hear from two of the industry’s most insightful leaders who have re-imagined their respective businesses with a stern focus on the customer first and foremost.
Marvin Ellison, President and CEO of Lowe's and a longstanding and successful retail veteran, will discuss how the home improvement retailer has sharpened the organization’s focus on operational excellence and delivered a safe and exceptional experience for customers and associates alike during an unprecedented year. Moderated by NRF President and CEO, Matthew Shay,the conversation will also look at some of the retailer’s newer strategies, such as "Making it with Lowe's" and small business grant programs for diverse entrepreneurs, among other initiatives.
Niraj Shah, Wayfair’s visionary co-founder and CEO, will discuss the home furnishing platform’s historic growth through strongly principled leadership on its way to a more than $25 billion valuation. In the conversation moderated by Bloomberg's Matthew Townsend, Shah will share how he favored long-term customer-focused strategies versus more short-lived market indicators on Wayfair’s enterprise journey and rapid growth trajectory.