FORWARD TOGETHER

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Friday, January 22

8:00am8:30am
Exhibitor Big Ideas

Salesforce EMEA Lunch and Learn Session: How Picnic delivers seamless retail customer experiences in changing times

8:00am8:30am
Online shopping has grown during the crisis. However, it has also come with challenges such as stockouts, delivery constraints, supply chain bottlenecks. This results in sub-optimal customer experience or loss of revenues to Retailers. It also throws up opportunities such as increased data, which can be leveraged to drive further insights In this session, we speak to the innovative online Netherlands food retailer, Picnic to understand how they have navigated through the crisis, and how they have maintained customer experience throughout.
11:00am11:45am
Keynote Session

Power lunch: Mobilizing and succeeding in volatile times

11:00am11:45am

If 2020 has taught us nothing else, deft leadership shines brightest in times of immense challenge. In successive fireside discussions, attendees will hear from influential female leaders who continue to steward large organizations with resilience and agility through a year of unprecedented change.

In the first discussion, WW President and CEO, Mindy Grossman and The Vitamin Shoppe CEO, Sharon Leite will discuss the new consumer mindset around health, wellness and mental wellbeing as a key driver to consumer engagement. Learn about the common goals between the two companies and how they are serving the wellness needs of a diverse group of consumers in a rapidly evolving retail landscape. 

In the following fireside, Walmart International's President and CEO Judith McKenna will bring a truly unique perspective from her massive scope of responsibility leading more than 6,000 stores and 700,000 associates in 25 countries. Her leadership is illustrated by the swift implementation of Walmart's protocols in China when COVID-19's first wave of infections hit pandemic levels, serving as a blueprint for the U.S. and other countries—making sure associates stayed safe and customers maintained access to food and other essential supplies. The breadth of tangible lessons to be learned from these three powerful leaders is not to be missed.

Glenda McNeal

Glenda McNeal

President, Enterprise Strategic Partnerships
American Express
12:00pm12:30pm
Featured Sessions

Brands leading influencer marketing in 2021

From creator trends to inspired purchases - Inspiring a new purchase journey

12:00pm2:30pm
Networking Event

Virtual Expo

12:00pm2:30pm

Retail's greatest technology marketplace returns in a virtual format, giving you the opportunity to build new partnerships, explore the latest tech and discover the solutions that will help your business succeed.

The NRF 2021 - Chapter 1 Expo allows you to navigate hundreds of exhibitors by company name or product category, so you can easily find the next big thing before it's big!

1:00pm1:30pm
Featured Sessions

Fashion's digital transformation

The innovation playbook: Driving technological and innovative change within an enterprise

1:45pm2:30pm
Keynote Session

Winning through vertical commerce in today's on-demand world

1:45pm2:30pm
There’s no denying that today’s digital-savvy consumer grapples with more choices at their fingertips than ever before, increasingly looking for instant, on-demand gratification from everything from food to fitness to fan gear. Fanatics, the world’s leader for licensed sports merchandise, has built a revolutionary vertical commerce business model that allows it to super-serve the “in the heat of the moment” demands of today’s consumers with the largest assortment of merchandise for all fans, including a commitment to growing the traditionally underserved women’s team gear category. Fanatics CEO Doug Mack will be joined by Erin Andrews, sports broadcaster and founder of women’s fan gear line WEAR by Erin Andrews, to speak about how Fanatics’ vertical model and innovative merchandising initiatives are unlocking opportunities to enhance the shopping experience through front-to-back innovation, expanding traditional merchandise boundaries through social and digital marketing, and combining fashion and fandom to capture more share of a sports fan’s closet.
Erin Andrews

Erin Andrews

Sports Broadcaster, Entrepreneur, and Founder of WEAR by Erin Andrews
WEAR by Erin Andrews