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AI Customer Service Solutions

Ada

Booth # 233
As the market leader in Automated Customer Experience (ACX), Ada is the only chatbot platform purpose-built to support an automation-first customer experience strategy. By diminishing dependence on It ...

Belive.ai

Booth # 192
We help retailers optimize their key activities through computer vision and image recognition. We offer off-the-shelf SaaS solutions, covering use cases ranging from supply chain to collection, throu ...

BOTFUEL

Booth # 192
Thanks to conversations and AI, our Shopping Assistant provides online customers with the level of support and advice found in stores. At every stage of the customer journey our sales assistant ...

Cloudreach

Booth # 98
Cloudreach is the world’s leading independent cloud services company and the go-to strategic partner for Microsoft Azure. Our mission is to deliver the promise of cloud and drive extraordinary ...

GK Software USA, Inc.

Booth # 50
With over 400,000 POS and payment installations in more than 60 countries, GK Software is a leading developer and provider of standard software for the retail sector. Empower your business with native ...

Gladly Software Inc.

Booth # 314
Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a singl ...

Google

Booth # 34
Google helps retailers elevate the consumer experience throughout their shopping journey. Our various products–including Google Cloud, Google Ads, Chrome, Android, Maps, Looker and Google Assistant—an ...

Gorgias

Booth # 127
Gorgias is a leading Shopify, Magento & BigCommerce Helpdesk app where online retailers can manage all their customer communication channels & tickets in one platform (email, social media, SMS, phone) ...

iAdvize

Booth # 187
iAdvize provides a conversational platform to empower retailers to elevate their digital experience. The solution has been deployed by over 2,000 companies (Samsung, Lowe’s, Disney, L’Oreal, Chanel) t ...

Lucidworks

Booth # 194
Lucidworks offers the Connected Experience Cloud (CXC) that captures user signals from every action and applies them to omnichannel digital experiences everywhere. CXC combines the power of search and ...

Medallia

Booth # 398
Medallia, the global leader in experience management, enables retailers to elevate the connection between customers, employees, and the brand to effectively increase basket-size and purchase frequency ...

Mobius365 Knowledge Services, Inc.

Booth # 293
We are a leading data solutions provider, offering cutting edge platforms, products, and solutions from leading Fortune 500 companies to startups. Mobius transforms the way data works for any busi ...

Oracle CX

Booth # 326
Customer signals are everywhere. Can your business effectively interpret those signals and take action to make the most of the customer experience? Oracle Fusion Cloud CX goes beyond traditional CRM t ...

Richpanel Inc

Booth # 283
Richpanel – The CRM for Ecommerce when you want to Eliminate All Support Tickets. We make Customer Service Fast and Easy for your customers and help Eliminate Support Tickets. Customers resolve ...

Salesforce

Booth # 96
Salesforce empowers retailers to transform faster than ever before to meet the needs of today’s customers and employees. The Salesforce Customer 360 for Retail allows retailers to build loyalty with s ...

Simplr

Booth # 284
Simplr offers companies a human-first, machine-enabled customer experience solution that meets the demands of the NOW Customer across all digital channels. Offering a combination of a uniquely talente ...

Verint

Booth # 308
<div style="box-sizing: border-box; font-family: " segoe="" ui",="" system-ui,="" "apple="" color="" emoji",="" "segoe="" ui="" sans-serif;="" font-size:="" 14px;"="">Verint Experience Management solutions help you collect and analyze customer feedback, automate and speed decision making, and operationalize across the organization—so you can compete on better customer experience.