Many retailers had to alter business operations and uplevel digital competency to accommodate pandemic-induced changes. Contact centers emerged as a critical engagement channel in the customer journey. To deliver a profitable, truly omnichannel customer experience, teams across the organization need real-time access to holistic customer data.
In this session, industry experts will address topics such as:
-Key trends driving the need for omnichannel experience hubs
-Use cases enabled by accessible, holistic, real-time customer data
-Opportunities for contact centers powered by customer data platforms