FORWARD TOGETHER

From contact centers to profitable omnichannel experience hubs: Powered by real-time data produced by Treasure Data

Wednesday
January 13
1:00 pm1:30 pm

Many retailers had to alter business operations and uplevel digital competency to accommodate pandemic-induced changes. Contact centers emerged as a critical engagement channel in the customer journey. To deliver a profitable, truly omnichannel customer experience, teams across the organization need real-time access to holistic customer data. 

In this session, industry experts will address topics such as:
-Key trends driving the need for omnichannel experience hubs
-Use cases enabled by accessible, holistic, real-time customer data 
-Opportunities for contact centers powered by customer data platforms

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