Thursday
January 14
2:45 pm–3:15 pm
It was a turbulent year in retail, but our data tells a clear story. Using findings from our Verint Experience Index: Retail report, we will explain how the pandemic impacted customer journeys and fulfillment preferences. You’ll learn:
· How the shift to digital changed customer expectations
· What’s driving trends in delivery, curbside pickup, and BOPIS
· How customers ranked the top 25 retailers on CSAT and NPS
We will also discuss how lessons from 2020 can inform strategies to lead with in 2021 and beyond.
· How the shift to digital changed customer expectations
· What’s driving trends in delivery, curbside pickup, and BOPIS
· How customers ranked the top 25 retailers on CSAT and NPS
We will also discuss how lessons from 2020 can inform strategies to lead with in 2021 and beyond.
* Adding a session to your calendar does not provide access to or admission to this event. You must register to attend this session.
Eric Head
Vice President, Experience Management
Verint
Sponsored By:
