How retailers win on CX now: 2020 data, 2021 outlook produced by Verint Systems Inc.

January 14
2:45 pm3:15 pm
It was a turbulent year in retail, but our data tells a clear story. Using findings from our Verint Experience Index: Retail report, we will explain how the pandemic impacted customer journeys and fulfillment preferences. You’ll learn:
·   How the shift to digital changed customer expectations 
·   What’s driving trends in delivery, curbside pickup, and BOPIS 
·   How customers ranked the top 25 retailers on CSAT and NPS 
We will also discuss how lessons from 2020 can inform strategies to lead with in 2021 and beyond. 
Eric Head

Eric Head

Vice President, Experience Management

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