Let’s get Phygital! Adjusting instore labor and performance models are key produced by StoreForce

Join Dave Loat, President of StoreForce, with top executives Cathy Cockerton (Reitmans)  and Jeff Ronald (RW&Co) plus our CEM panel to discuss the evolving role of stores within specialty retail.

Key topics include:

• Measuring store success / Measuring Omni Customer Success;

• Discuss how COVID-19 has expedited ‘Phygital’ roadmaps regarding labor planning, wage management and in-store operations;

• Stores as Markets;

• What initiatives are retailers deploying to adapt.

The session will offer a live Q&A to explore these topics further with the audience.