Tuesday
January 12
12:00 pm–12:30 pm
Join Dave Loat, President of StoreForce, with top executives Cathy Cockerton (Reitmans) and Jeff Ronald (RW&Co) plus our CEM panel to discuss the evolving role of stores within specialty retail.
Key topics include:
• Measuring store success / Measuring Omni Customer Success;
• Discuss how COVID-19 has expedited ‘Phygital’ roadmaps regarding labor planning, wage management and in-store operations;
• Stores as Markets;
• What initiatives are retailers deploying to adapt.
The session will offer a live Q&A to explore these topics further with the audience.
* Adding a session to your calendar does not provide access to or admission to this event. You must register to attend this session.
Cathy Cockerton
VP, Sales and Operations
Reitmans
Dave Loat
President
StoreForce
Jeff Ronald
VP, Sales and Operations
RW&Co
Sponsored By:
