Medallia interactive discussion: Agility, empathy, scalability - The 3 traits of today’s retail leaders

January 14
1:30 pm2:00 pm

Open to Retailers with a Full Conference or Expo Pass. Space is limited to 50 individuals, on a first-come, first-served basis.

This year’s crisis caused a surge of new experiences, reinventing shopping for everyone. How have some retail brands been able to outpace and outperform the market, while others have not? Today’s leading retail organizations have capitalized on the unprecedented opportunity to use customer experience to propel the momentum of their innovations forward. Join this interactive session, to learn how the insights and practices experience management provides can hasten your ability to steer, adapt and scale solutions that will win customers in the new normal.

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