January 132:45 pm–3:15 pm
COVID-19's silver lining is that it is driving retailers to quickly transform their businesses to meet customers where they are. In 2020 we saw the rise of dark stores, new ways for customers to pick-up merchandise, and the fast-tracking of strategic initiatives. In this panel, moderated by Zipline's co-founder and CEO, we talk with retail leaders about how COVID-19 forced their businesses to stretch and flex in new ways and why they're operationally stronger today as a result.
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