Tuesday
January 12
12:00 pm–12:30 pm
As consumers return to physical stores, how can retailers build end-to-end transactional experiences that users will find comfortable and safe? Some like Verizon-- a veritable lifeline for consumers-- began recreating the minute COVID-19 hit; others like Suitsupply had more time to shape the next normal. There is no one-size-fits-all approach, but priorities are remarkably similar: Meet customers where they want to shop, build out digital solutions so that consumers can stay connected even when they can't physically engage and embrace a frictionless experience. Hear how two very different retail companies are reinventing the shopper journey.
* Adding a session to your calendar does not provide access to or admission to this event. You must register to attend this session.
Krista Bourne
SVP, Consumer Sales and Operations
Verizon
Andrea Weiss
CEO and Founder
The O Alliance
Fokke de Jong
CEO and Founder
Suitsupply