January 228:00 am–8:30 am
Online shopping has grown during the crisis. However, it has also come with challenges such as stockouts, delivery constraints, supply chain bottlenecks. This results in sub-optimal customer experience or loss of revenues to Retailers. It also throws up opportunities such as increased data, which can be leveraged to drive further insights In this session, we speak to the innovative online Netherlands food retailer, Picnic to understand how they have navigated through the crisis, and how they have maintained customer experience throughout.