Open to Retailers with a Full Conference or Expo Pass. Space is limited to 50 individuals, on a first-come, first-served basis.
The global pandemic had accelerated the need to utilize stores for digital commerce, whether that’s for home delivery or pickup, curbside or in-store. This session will discuss the ramifications of these requirements, exploring how retailers have responded, and answer questions of whether home delivery can be profitable. Can retailers continue to outsource parts of the digital commerce value chain without sacrificing the customer relationship, data, and/or profits?