Andrea Chin

Andrea Chin
Andrea Chin
Executive Director of Global Consumer Care
The Estee Lauder Companies
Andrea leads a global team focused delivering excellence and innovation throughout ELC's network of contact centers across the world. Andrea is passionate about disruptive technology and in her prior role led the strategy and execution for Citibank as they entered the mobile payments space with the North American launch of Google Wallet

Speaking in:

January 21
2:45 pm3:15 pm

With over 25 brands, The Estée Lauder Companies are supported by hundreds of beauty advisors and customer care agents around the world. When its employees began working from home in March, ELC had to find new ways to connect customers with associates, while still providing a high-touch, personalized experience through these new channels. Learn how ELC  reimagined its in-store engagements to… Read more