Andy Knosp

Andy Knosp
Andy Knosp
Head of Solutions Consulting
Andy Knosp is Head of Solutions Consulting at Gladly and has worked with leading ecommerce, retail, travel, and hospitality brands to improve their customer service operations. Andy brings 20 years of experience leading customer-facing teams in high growth businesses, delivering successful customer outcomes, and scaling operations at companies including Gladly, Stripe, Gainsight, and VMware.

Speaking in:

January 19
12:00 pm12:30 pm
With stores closing, the fear of shopping in crowds increasing, and consumers choosing to shop online, our retail experiences are bound to change. While providing your customers with an easy, effortless experience can feel like a challenge even in the best of times, not all is lost! If you’re prepared and informed, you can still create that excellent customer experience online. Here are 4 steps… Read more