FORWARD TOGETHER

Colleen Taylor

Colleen Taylor
President, Merchant Services – U.S.
American Express
As the President of U.S. Merchant Services at American Express, Colleen Taylor leads the organization that acquires and manages the relationships with the millions of merchants that accept American Express across the U.S.

With 30 years of experience in banking, merchant and B2B payments, Colleen is a seasoned, strategic leader who leverages her in-depth knowledge of the industry to capitalize on growth opportunities and deliver results. She is also a passionate people leader who believes in empowering and inspiring her teams.

Colleen joined American Express in 2020 from Wells Fargo where she served as EVP, Merchant Services, providing the strategic direction, financial management, and leadership of Wells Fargo's Merchant Services business. Prior to this, from 2017 to 2019, Colleen worked at Mastercard as EVP, New Payments where she was responsible for product development and driving growth across North America in key industries such as B2B, Government, and emerging payments. From 2009 to 2017, Colleen held leadership roles at Capital One, including serving as head of Treasury Management, Merchant Services and Enterprise Payments. During her early career, she also held various senior-level positions at Wachovia Bank and JPMorgan Chase.

Colleen is a graduate of Spelman College in Atlanta, Georgia and received her MBA from The Wharton School at the University of Pennsylvania. She is active in the community, chairing the Samaritan Village Daytop Foundation board, and serving on the boards of Year-Up New York, Teach for America NY and the National Retail Federation. She is also a member of The Executive Leadership Council. When she is not working, she is the favorite auntie to 14 nieces and nephews.

Speaking in:

Thursday
January 21
11:00 am11:45 am
EST

The most opportunistic point of view is that "from crisis comes immense opportunity." This year that edict remains more relevant than ever. In this mainstage session, hear how retail has risen to the occasion to re-imagine the experience in the most unusual of times. In back-to-back fireside chats, leaders from high-end luxury department store Saks Fifth Avenue and prominent athletic apparel… Read more