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Eric Head

Eric Head
Eric Head
Vice President, Experience Management
Verint
With close to 20 years in the CX space, Eric has worked with clients across several industries to establish their measurement programs and improve the experiences they deliver. He has been instrumental in building Verint’s Experience Management client base and is a frequent speaker on CX best practices.

Speaking in:

Thursday
January 14
2:45 pm3:15 pm
EST
It was a turbulent year in retail, but our data tells a clear story. Using findings from our Verint Experience Index: Retail report, we will explain how the pandemic impacted customer journeys and fulfillment preferences. You’ll learn:
·   How the shift to digital changed customer expectations 
·   What’s driving trends in delivery, curbside pickup, and BOPIS 
·   How customers… Read more