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Mauro Failli

Mauro Failli
Mauro Failli
Senior Global CX Consultant, Foundry
Twilio
Mauro Failli is a Senior, Global CX Consultant within Twilio Foundry. He's very invested in helping solve the trusted communications problems. He has been consulting customers on how to set up contact centers for COVID response, Retail trends such as contactless delivery and customer engagements, and advising on how to leverage cloud engagement strategies in various parts of the world.

Speaking in:

Thursday
January 21
2:45 pm3:15 pm
EST
The COVID-19 pandemic brought about a new and highly complex set of customer expectations. In this session we will discuss how brands can deliver on the new digital customer shopping journey, and how to offer smooth and seamless shopping experiences. We will unpack how our partners and customers pivoted faster by prioritizing digital communications, and share the best use cases to deliver on… Read more