FORWARD TOGETHER

Niki Sandhu

Engagement Direct, North America

IBM

Niki has spent over a decade in multiple SaaS ecosystems, working across a variety of top consumer brands and distribution organizations. As part of IBM Services Salesforce practice she partners with clients to align technology to strategic business outcomes, and leads teams focused on delivering customer success through digital transformation.

Speaking in:

Thursday

January 21

2:45 pm–3:15 pm
EST

From the beauty counter to the cloud: The Estée Lauder Companies journey produced by IBM

With over 25 brands, The Estée Lauder Companies are supported by hundreds of beauty advisors and customer care agents around the world. When its employees began working from home in March, ELC had to find new ways to connect customers with associates, while still providing a high-touch, personalized experience through these new channels. Learn how ELC reimagined its in-store engagements to… Read more