Stephen Laughlin

Stephen Laughlin
Stephen Laughlin
GM, Global Consumer Industry
IBM Corporation
Steve is known for helping retail and consumer product clients worldwide to transform their business models and consumer-facing activities leveraging business and technology solutions that drive improved performance. In January 2017, Women’s Wear Daily (WWD) listed him among the “Top Industry Transformers”. He began his career in store management at Sears, Roebuck & Co. then entered consulting with Ernst & Young. Steve serves on the National Retail Federation board of directors.

Speaking in:

January 19
2:45 pm3:15 pm

COVID-19 has shifted consumer behaviors in significant and unexpected ways. That creates challenges or opportunities, depending on how you respond. Learn how forward thinking retailers are responding to COVID-19 with data insights, enhanced customer experiences and innovation. 

This session is ideal for retail leaders and IT and Customer Experience decision makers at retailers of all… Read more

January 21
1:00 pm1:30 pm

Retailers are facing new challenges and need to change how work gets done. Forward-looking companies like Loblaw utilize automation to create intelligent workflows and deploy digitally through hybrid multi-clouds. Intelligent workflows allow retailers to increase the confidence and speed in how decisions are made, create more meaningful experiences for customers and employees and improve… Read more