FORWARD TOGETHER

Thomas Kurian

Director, Industry Solutions

Treasure Data

Thomas Kurian (TK) is the head of industry solutions at Treasure Data, joining in 2020 from Arm’s IoT business. His focus is growing the company’s revenue in mission critical enterprise opportunities like the contact center, leveraging real time customer data. Prior to Arm, he worked for Zebra Technologies’ Chief Strategy Officer and the CTO, helping reimagine the company’s business to grow revenues by over 300 percent in 5 years. He’s led teams to help Amazon, FedEx and Target in digital transformation initiatives.

Speaking in:

Wednesday

January 13

1:00 pm–1:30 pm
EST

From contact centers to profitable omnichannel experience hubs: Powered by real-time data produced by Treasure Data

Many retailers had to alter business operations and uplevel digital competency to accommodate pandemic-induced changes. Contact centers emerged as a critical engagement channel in the customer journey. To deliver a profitable, truly omnichannel customer experience, teams across the organization need real-time access to holistic customer data.

In this session, industry experts… Read more