Right now, there’s an unprecedented opportunity for retailers to deliver the continuity and reliability consumers are craving. While at the same time seizing the chance to engage and inspire both the workforce and the customer.
A discussion with Karen Bomber, Honeywell’s Head of Retail Insights and Miya Knights, Retail Expert and Author, we’ll discuss evolving eCommerce trends and best practices so you can shape your future in 2021.
Retail's greatest technology marketplace returns in a virtual format, giving you the opportunity to build new partnerships, explore the latest tech and discover the solutions that will help your business succeed.
The NRF 2021 - Chapter 1 Expo allows you to navigate hundreds of exhibitors by company name or product category, so you can easily find the next big thing before it's big!
We all know Weddings are big business. According to The Knot, the annual US wedding spend is $100 billion between the event to jewelry. The Knot serves as a trusted advisor for wedding planning, vendors, registry, and must-have products. By using data to get a 360-degree view of their clients, they can connect and create meaningful experiences that are unique to each couple.
In this Lunch & Learn, hear how The Knot creates an empathetic and personalized experience through the power of Marketing Cloud.
Global retailers rely on Port Logistics Group (PLG), a leading omnichannel third-party logistics (3PL) provider, to fulfill orders on time and in full while continuously improving fulfillment rates despite a strained labor market and explosive eCommerce growth.
To help meet these expectation PLG deployed Locus Robotics Multi-Bot Fulfillment Solution. Hear firsthand why PLG chose Locus, and how the technology is utilized to improve accuracy, prioritize safety, and increase productivity in a cost-efficient manner while staying ahead of the unpredictable retail landscape.
Retailers need to solve the problems of disparate data and disconnected journeys, and these challenges only get more difficult as we march towards a cookie-less future. Alongside a growing number of customer touchpoints, marketers must also solve for a growing number of disparate identifiers and data sources to build their view of the customer.
Today’s all-digital customer has never had more channels or brands to shop from. And as a result, nearly half of consumers are moving away from retailers they know and love to shop new brands and stores. As a digital leader, it’s time to rethink how you engage with your customers beyond the buy button.
Join Salesforce Digital 360 and JC Johnson, Sally Beauty’s Group VP of Digital Strategy and Innovation as we announce new product innovations and discuss how retailers can create lifelong customer relationships.
What drives customer loyalty? Our Trailblazers and Salesforce leaders share their thoughts on the future of loyalty. Learn how our Trailblazers rethought their Loyalty program to connect to shoppers and how Loyalty can be at the center of your customer experience.
Retail's greatest technology marketplace returns in a virtual format, giving you the opportunity to build new partnerships, explore the latest tech and discover the solutions that will help your business succeed.
The NRF 2021 - Chapter 1 Expo allows you to navigate hundreds of exhibitors by company name or product category, so you can easily find the next big thing before it's big!
As one of the first online beauty brands, e.l.f. continues to attract a highly engaged audience and set benchmarks with new digital platforms.
In this lunch and learn, hear how e.l.f. earns and retains high-value customers through personalization at scale, while delivering best-in-class customer journeys across channels.
Many retailers had to alter business operations and uplevel digital competency to accommodate pandemic-induced changes. Contact centers emerged as a critical engagement channel in the customer journey. To deliver a profitable, truly omnichannel customer experience, teams across the organization need real-time access to holistic customer data.
As women move through their careers, they are seeking out mentors to help them advance and overcome gender barriers in the workplace. We know the traditional mentorship format isn't enough — what's missing? This conversation will explore what’s working and what’s not when it comes to preparing women to lead and rise up.
The Great Recession programmed lasting value-consciousness into the minds of consumers. How might COVID-19 rewire us again?
The fourth annual dunnhumby Retailer Preference Index for U.S. Grocery (RPI) sheds light on what makes a retail winner, and how the pandemic has impacted consumer shopping behaviors. Known as retail’s equivalent of the Gartner Magic Quadrant, the RPI surveyed about 10,000 consumers to understand what’s driving customer preference and rank the top 57 grocery retailers in the U.S.
In a post COVID-19 era, stores will leverage digital solutions more than ever to create experiences that balance the customer’s needs for safety versus empowerment. As customer preference for touchless grows and digital becomes more integrated with in-store and multi-channel shopping, retailers must be ready for a touchless future. Contactless payment is an important consideration as part of the shopping experience.
The focus of this talk is how to enable retailers to make data driven decisions in response to changing markets.
This session will cover three major points:
We will illustrate each point with examples from engagements Cloudreach has delivered in partnership with Microsoft Azure.
What does a vaccine for a global pandemic and retail shopping have in common? Learn how a small change can streamline operations, increase profitability and enhance the customer experience.
With a 45-year track record of supporting retailers, Spencer Technologies will share strategies that leverage RFID technology. From implementation to a global rollout, learn how Spencer can make your journey trouble free. Plus listen to industry experts from Lululemon, ENS and Ascential Retail Group discuss effective RFID strategies.
Retail's greatest technology marketplace returns in a virtual format, giving you the opportunity to build new partnerships, explore the latest tech and discover the solutions that will help your business succeed.
The NRF 2021 - Chapter 1 Expo allows you to navigate hundreds of exhibitors by company name or product category, so you can easily find the next big thing before it's big!
Never before have agility and profitability been more critical to omnichannel operations. Retailers and distributors that can manage the lifecycle of a customer order, anywhere place and time, and maximize profitability are best positioned to thrive. An agile, next-gen order management system (OMS) is the key to delivering customer-centric commerce and maximizing gross margin return on inventory investment (GMROII). Without it, you are stuck looking in the rearview mirror.
It's not just up to consumers to support Black businesses. In this discussion, we'll hear from leaders of brands and retailers who will discuss how they are transforming the landscape for Black businesses throughout the entire supply chain by way of pledges, partnerships, procurement and collaboration.
Getting customers what they want and need, on their terms, has never been more important or more challenging.
Find out how Golden State Foods (GSF) is exceeding expectations by enabling real-time visibility and transparency across its supply chain to optimize product quality and freshness.
This session is perfect for supply chain leaders who want to understand top retail use cases for blockchain, IoT and advanced analytics.
Due to a 2018 Supreme Court ruling, South Dakota vs. Wayfair, a state can require companies to collect and remit sales tax - provided the company passes the state’s economic threshold for total revenue or number of transactions in that state.
The challenge is knowing how to track economic nexus and what to do once it's established. Join TaxJar Chief Revenue Officer (CRO), Ryan Thompson as he explains economic nexus and provides steps to help you avoid costly mistakes and save time.
The world of retail has rapidly shifted in the last year. As consumers began using digital to fuel their shopping more than ever before, inconsistencies in the online to offline customer journey were exposed and digital transformation roadmaps were accelerated . As we look ahead to 2021, many retailers are wondering “what’s next?” Join Google and Bed, Bath & Beyond to learn about the strategies they used to achieve their transformation goals and grow their business, and how they’re thinking about 2021 and beyond.
Learn how visionary companies are leveraging the trust and transparency of blockchain to engage consumers in an increasingly competitive market.
Retail's greatest technology marketplace returns in a virtual format, giving you the opportunity to build new partnerships, explore the latest tech and discover the solutions that will help your business succeed.
The NRF 2021 - Chapter 1 Expo allows you to navigate hundreds of exhibitors by company name or product category, so you can easily find the next big thing before it's big!
There has been a huge shift in consumers demanding that brands take a stance on key social issues — namely equality. Marketers and brands across the globe are working overtime to figure out how to communicate this effectively. In this conversation, we’ll draw lessons and insights from this year's most creative retail campaigns and advertisements that drove home the message of equality and inspired people to act.
Join this session and hear from international fashion company Bestseller, which leveraged the IBM Garage to create Fabric.ai, an AI-based tool to better forecast sales, improve sell-through rates and reduce waste from clothing that does not sell. Learn how retailers can generate ideas 10x faster, release 6x as many innovations, and triple their speed to market with a proven methodology, technology and industry expertise to quickly develop and deploy maximum-impact solutions and push towards full-scale digital transformation.
A lot has changed for bricks-and-mortar retail this year. Retailers have been forced to undergo digital transformation overnight in order to stay connected with customers.
And marketing leaders have been tasked with finding new ways to acquire new customers at lower costs all while growing loyalty and transacting 100% digitally.
In a mobile-first world, one thing is certain: convenience wins. In fact, 86% of consumers expect even MORE convenient experiences with retailers when the pandemic ends.
From accelerating business transformation to doubling down on what sets the brand apart, Starbucks relies on analytics to drive innovation and impact. And in a time when disconnection hit critical mass, Starbucks turned to analytics to find opportunities for human connection.
COVID-19 has shifted consumer behaviors in significant and unexpected ways. That creates challenges or opportunities, depending on how you respond. Learn how forward thinking retailers are responding to COVID-19 with data insights, enhanced customer experiences and innovation.
This session is ideal for retail leaders and IT and Customer Experience decision makers at retailers of all sizes.
Explosive demand for last-mile convenience, safety and low-cost delivery are challenging every brand, retailer and logistics provider. This session will explore the strategies and technologies innovators are deploying to not just survive the new normal, but thrive.
Attendees will learn how retailers, delivery providers and CPG and D2C brands are scaling up their business and introducing new consumer-direct growth channels.
Matas is Denmark’s one-stop beauty destination whose share of digital grew 10X in the last three years. A key reason for their success is connected, personalized buying experiences across digital and physical channels. As the online boom continues, the beauty giant recognizes transactions as the starting point for relationships.
Retail's greatest technology marketplace returns in a virtual format, giving you the opportunity to build new partnerships, explore the latest tech and discover the solutions that will help your business succeed.
The NRF 2021 - Chapter 1 Expo allows you to navigate hundreds of exhibitors by company name or product category, so you can easily find the next big thing before it's big!
With the onset of COVID-19, there was a dramatic shift in consumer behavior and a digital acceleration as thousands of retailers were forced to shut their doors.
At some point, stores will fully reopen. To drive foot traffic, which was already waning pre-pandemic, retailers need to create highly differentiated, omnichannel experiences for today’s digital-first shoppers. Learn how world-renowned bed brand, Hästens is transforming their in-store customer experience through the Salesforce-Apple strategic partnership and how you can create the store experience of the future today.
Retailers are facing new challenges and need to change how work gets done. Forward-looking companies like Loblaw utilize automation to create intelligent workflows and deploy digitally through hybrid multi-clouds. Intelligent workflows allow retailers to increase the confidence and speed in how decisions are made, create more meaningful experiences for customers and employees and improve productivity by empowering people to do higher-value work.
This session is ideal for retailers ready for a digital transformation.
How can retail and tech companies find the best talent while keeping equity and diversity a priority? What is human-centered design and how does it affect people of color? In this discussion, leaders will talk about the women leading in retail tech, techniques for finding the best talent from recruitment to partnerships, and how companies can change their design processes to build more inclusive technology.
Phenomenal CX is one of the few remaining ways to stay competitive and keep your business afloat. Today’s “NOW consumer” is always ON – through chat, messaging, email and social media. Anything short of meeting the NOW consumer where they are amounts to nothing less than customer neglect.
Tune in as Simplr’s CMO, Daniel Rodriguez, reveals challenges and dangers that are emerging for CX professionals, and how to prevent and correct customer neglect so you can steer your company’s CX in the right direction.
A new era of innovation has arrived. In this session hear about leveraging truly open architecture for two key topics:
1. Seamless omnichannel customer experiences with real time product availability and pricing
2. How to enable exponential value with pricing and promotions intelligent workflows and collaboration
This session is perfect for CEO, CFO, COO, CMO who want to modernize their business operations to meet the post pandemic end-consumer behavior
We combine our Industry Path solution for SAP S/4HANA with surround intelligent technologies, enabling you to become a Retail Renewable Enterprise – a company that’s constantly able to adapt and grow.
Join us to hear Liam Durbin, CIO at T. Marzetti describe their own experience of this approach. The result? Functional improvements every six months, a boost to business, an end to technical debt, and the opportunity to exceed customer expectations, unlock further value, and outpace the competition.
With over 25 brands, The Estée Lauder Companies are supported by hundreds of beauty advisors and customer care agents around the world. When its employees began working from home in March, ELC had to find new ways to connect customers with associates, while still providing a high-touch, personalized experience through these new channels.
Join us for an interactive, family-friendly cooking class with chef Michael Symon.
This is your chance to cook alongside this award-winning chef and restaurateur. Here is a shopping list and recipes, so plan to make a new and tasty dish with family members and fellow retailers.
Retail's greatest technology marketplace returns in a virtual format, giving you the opportunity to build new partnerships, explore the latest tech and discover the solutions that will help your business succeed.
The NRF 2021 - Chapter 1 Expo allows you to navigate hundreds of exhibitors by company name or product category, so you can easily find the next big thing before it's big!
