FORWARD TOGETHER

Expo Pass

Tuesday
January 12
12:00 pm12:30 pm

Right now, there’s an unprecedented opportunity for retailers to deliver the continuity and reliability consumers are craving. While at the same time seizing the chance to engage and inspire both the workforce and the customer.

A discussion with Karen Bomber, Honeywell’s Head of Retail Insights and Miya Knights, Retail Expert and Author, we’ll discuss evolving eCommerce trends and best practices so you can shape your future in 2021. 

Tuesday
January 12
12:00 pm12:30 pm
Discover how leading retailers have taken AI / ML from a nascent technology to part of their core operations in under a year, delivering a better customer experiences at new levels of speed, scale and unmatched convenience. Hear from Cheryl Williams, CIO, Wakefern Food Corp, and Hardeep Kharaud, SVP Merchandising & Promotions, Loblaw Companies Limited, how they improved their fulfillment forecast and accuracy, while decreasing out-of-stocks, markdowns and waste, all in the face of a global pandemic.
Tuesday
January 12
12:00 pm12:30 pm
Join Dave Loat, President of StoreForce, with top executives Cathy Cockerton (Reitmans)  and Jeff Ronald (RW&Co) plus our CEM panel to discuss the evolving role of stores within specialty retail.
Key topics include:
Measuring store success / Measuring Omni Customer Success;
Discuss how COVID-19 has expedited ‘Phygital’ roadmaps regarding labor planning, wage management and in-store operations;
Stores as Market
Tuesday
January 12
12:00 pm3:00 pm

Retail's greatest technology marketplace returns in a virtual format, giving you the opportunity to build new partnerships, explore the latest tech and discover the solutions that will help your business succeed.

The NRF 2021 - Chapter 1 Expo allows you to navigate hundreds of exhibitors by company name or product category, so you can easily find the next big thing before it's big!

Tuesday
January 12
12:30 pm1:00 pm

We all know Weddings are big business. According to The Knot, the annual US wedding spend is $100 billion between the event to jewelry. The Knot serves as a trusted advisor for wedding planning, vendors, registry, and must-have products. By using data to get a 360-degree view of their clients, they can connect and create meaningful experiences that are unique to each couple. 

In this Lunch & Learn, hear how The Knot creates an empathetic and personalized experience through the power of Marketing Cloud.

Tuesday
January 12
1:00 pm1:30 pm
Retail agility has enabled PVH brands to keep their consumers engaged, employees connected remotely, and supply chain securely operating faster than ever before. In this session, we’ll look at the great partnership between Cisco and PVH, and the solutions that have supported a quicker time to market during the greatest spike in online demand to date. Be sure to attend all Cisco Big Idea Sessions for a chance to win Yeti giveaways.
Tuesday
January 12
1:00 pm1:30 pm

Global retailers rely on Port Logistics Group (PLG), a leading omnichannel third-party logistics (3PL) provider, to fulfill orders on time and in full while continuously improving fulfillment rates despite a strained labor market and explosive eCommerce growth. 

To help meet these expectation PLG deployed Locus Robotics Multi-Bot Fulfillment Solution. Hear firsthand why PLG chose Locus, and how the technology is utilized to improve accuracy, prioritize safety, and increase productivity in a cost-efficient manner while staying ahead of the unpredictable retail landscape. 

Tuesday
January 12
1:00 pm1:30 pm
Eight million customers interact with Walgreens online and in-store daily. With that volume, what can stores do to be ready while preparing for what’s next? Walgreens, with over 9,000 stores, partnered with Toshiba to keep these stores up and running strong by proactively maintaining over 500,000 devices, allowing Walgreens to focus on improving the health and well-being of the communities they serve. Join us to explore the state of retail and how we proactively maintain stores that adapt and thrive amid circumstances both known and unforeseen.
Tuesday
January 12
1:00 pm1:30 pm
In today’s current reality, retailers face the same pre-pandemic challenges but now experience new complexities when predicting future demand by consumers. It’s no longer only planning space-aware assortments, it’s consumer-centricity and experience delivery at the intersection of available space, in-demand product and specific locations. Capgemini’s Smart Retail Planner addresses today’s most complex retail challenges: ensuring they sell the products consumers want and meet the consumer wherever they shop.
Tuesday
January 12
2:00 pm2:30 pm
The vast majority of Zulily customers complete their purchase via a mobile device. To optimize the mobile experience to reach its customers at the right time, on the right channel, with the right message, investment in SMS helped the brand to create “stickier” content to drive discovery. In this session, you’ll hear how Zulily leveraged personalized text messaging powered by Attentive to build deeper, more personalized, and lasting connections with their customers - in addition to offering exclusive deals and sneak peeks.
Tuesday
January 12
2:00 pm2:30 pm
Retail has been evolving as the age of .com has become the dominate force in the market.  The global pandemic pushed retailers to reexamine the customer journey and turn to technology to drive innovation and operational efficiency.  Join Samsung’s Parrish Chapman and the Founder and CEO of Consumers in Motion Group, Dan Hodges, for a deep dive into how retailers are merging the online and offline shoppers journey and how a sound content management strategy can increase a retailer’s overall ROI.
Tuesday
January 12
2:00 pm2:30 pm

Retailers need to solve the problems of disparate data and disconnected journeys, and these challenges only get more difficult as we march towards a cookie-less future. Alongside a growing number of customer touchpoints, marketers must also solve for a growing number of disparate identifiers and data sources to build their view of the customer. 

Tuesday
January 12
2:00 pm2:30 pm

Today’s all-digital customer has never had more channels or brands to shop from. And as a result, nearly half of consumers are moving away from retailers they know and love to shop new brands and stores. As a digital leader, it’s time to rethink how you engage with your customers beyond the buy button. 

Join Salesforce Digital 360 and JC Johnson, Sally Beauty’s Group VP of Digital Strategy and Innovation as we announce new product innovations and discuss how retailers can create lifelong customer relationships.

Tuesday
January 12
2:45 pm3:15 pm
Discover how AutoZone, a leading auto parts retailer with over 6,000 stores, improved labor compliance and optimized labor scheduling by implementing intelligent workforce management across all stores.
Tom Newbern, Executive Vice President of Store Operations at AutoZone, will discuss how they:
- Saved $100 million in labor costs using one system for time and attendance and labor scheduling
- Improved the accuracy of labor forecasts with a clear understanding of drive
Tuesday
January 12
2:45 pm3:15 pm
Now more than ever, brands must shift from transactional to meaningful connections to cultivate brand love and long-term loyalty. With more than 30 million members in its Ultamate Rewards program, Ulta Beauty leverages data to curate content and tailor experiences to help beauty enthusiasts navigate more than 500 brands and 25,000 products in-store and online. Ulta Beauty’s mission is to bring beautiful possibilities to life and in accelerating personalization strategies with analytics, they are meaningfully living the mission.
Tuesday
January 12
2:45 pm3:15 pm
Customer habits and behaviors have changed rapidly over the past few months. The pandemic has forced retailers to modify strategies and plans  -  some retailers have been forced into survival mode, some have had to invest heavily in e-commerce, and some are focusing on the customer experience. It is now more important than ever to focus on your customer. In this 30-minute discussion, the conversation centers around how the customer experience has become the driving force for businesses to persevere through the pandemic. 
Wednesday
January 13
12:00 pm12:30 pm
Oracle Retail consumer research features global surveys of consumers and retailers on expectations, shopping habits, & more. This fall Oracle partnered with Untold Insights to poll 5,143 consumers in the United States, United Kingdom, Australia, China, Brazil, Mexico, Italy, France, Germany and the United Arab Emirates this fall about their COVID-19 shopping habits and plans for holiday shopping. In this session, we will review the findings and declare retail resolutions for 2021. 
Wednesday
January 13
12:00 pm12:30 pm
For years, companies have viewed digital marketplaces in largely transactional terms, as channels to sell products, not to deliver brand experiences. The lines between marketing and transactional channels are blurring, and more and more consumers are jumping to online marketplaces as the primary channel for brand and product discovery. In this Big Ideas session, we will explore how digital native brands are focused on creating interactive content that combines buying convenience with creative storytelling. Welcome to the era of the product experience page (PXP).
Wednesday
January 13
12:00 pm12:30 pm
Join CIOs from multi-million/billion dollar retail organizations for an interactive conversation as they discuss how they thrived in 2020 and are positioned to accelerate omnichannel transformation and customer-centric commerce in 2021. Some participants' identities may be concealed on video chat to protect their identities and trade secrets. We’ll cover topics including: successful omnichannel fulfillment strategies, customer experience improvements, technology roadmaps, inventory optimization and much more. This session promises to be highly engaging, revealing, fun and educational!
Wednesday
January 13
12:00 pm3:00 pm

Retail's greatest technology marketplace returns in a virtual format, giving you the opportunity to build new partnerships, explore the latest tech and discover the solutions that will help your business succeed.

The NRF 2021 - Chapter 1 Expo allows you to navigate hundreds of exhibitors by company name or product category, so you can easily find the next big thing before it's big!

Wednesday
January 13
12:30 pm1:00 pm

As one of the first online beauty brands, e.l.f. continues to attract a highly engaged audience and set benchmarks with new digital platforms. 

In this lunch and learn, hear how  e.l.f. earns and retains high-value customers through personalization at scale, while delivering best-in-class customer journeys across channels.

Wednesday
January 13
1:00 pm1:30 pm
In these unprecedented times, AI is helping retailers not only keep employees and customers safe, but also improve business agility. With it, they’re increasing e-commerce sales, improving contactless checkout in stores, reducing shrink, enabling more efficient curbside pickup, and accelerating distribution center automation. Join us to hear from Azita Martin, General Manager for Retail at NVIDIA and Trey McMillian, Retail General Manager at Dell Technologies, as they explore how the most innovative retailers are using AI to deliver the greatest business value.
Wednesday
January 13
1:00 pm1:30 pm

Many retailers had to alter business operations and uplevel digital competency to accommodate pandemic-induced changes. Contact centers emerged as a critical engagement channel in the customer journey. To deliver a profitable, truly omnichannel customer experience, teams across the organization need real-time access to holistic customer data. 

Wednesday
January 13
1:00 pm1:30 pm

As women move through their careers, they are seeking out mentors to help them advance and overcome gender barriers in the workplace. We know the traditional mentorship format isn't enough — what's missing? This conversation will explore what’s working and what’s not when it comes to preparing women to lead and rise up.

Wednesday
January 13
1:00 pm1:30 pm
Never has it been more important to unite and move forward as an industry together. Join Microsoft’s corporate vice president, consumer goods & retail industries, Shelley Bransten to learn how Microsoft is empowering retailers from across the globe to build more intelligent, resilient, and sustainable retail operations. And learn, first-hand, from Chris Putur, EVP technology & operations, REI and Jill Standish, WW Managing Director, Accenture Retail how retailers are embracing digital technology to navigate the COVID-19 pandemic and ready themselves for 2021 and beyond.
Wednesday
January 13
2:00 pm2:30 pm
In this session, Sanjay Poonen, COO, VMware will share his perspectives on the changes rippling through the retail market. The retailers that win today are the ones that use technology to build personal customer experiences and transform their digital retail experience. However, it isn’t always easy to implement new solutions with existing systems. He will discuss the powerful role that technologies such as cloud, mobile, and apps are playing in driving growth in retail turning yesterday’s processes into progress today and tomorrow.
Wednesday
January 13
2:00 pm2:30 pm
The pandemic has created both significant challenges and opportunities for many retailers. Experts from HP will explore how several have been able to adapt and find success in these challenging times. We will explore the trends, tactics and technology that enabled their success.
Wednesday
January 13
2:00 pm2:30 pm

The Great Recession programmed lasting value-consciousness into the minds of consumers. How might COVID-19 rewire us again? 

The fourth annual dunnhumby Retailer Preference Index for U.S. Grocery (RPI) sheds light on what makes a retail winner, and how the pandemic has impacted consumer shopping behaviors. Known as retail’s equivalent of the Gartner Magic Quadrant, the RPI surveyed about 10,000 consumers to understand what’s driving customer preference and rank the top 57 grocery retailers in the U.S.

Wednesday
January 13
2:00 pm2:30 pm

In a post COVID-19 era, stores will leverage digital solutions more than ever to create experiences that balance the customer’s needs for safety versus empowerment. As customer preference for touchless grows and digital becomes more integrated with in-store and multi-channel shopping, retailers must be ready for a touchless future. Contactless payment is an important consideration as part of the shopping experience.

Wednesday
January 13
2:45 pm3:15 pm
While disruption continues to affect the way retail businesses everywhere engage with their customers, it also has forced transformation of the industry at an accelerated pace. Deesean Wilson, Global Retail Lead and Offering Manager at DXC Technology, will share his point of view of the trends as well as the capabilities required to effectively navigate in this new environment. 
Wednesday
January 13
2:45 pm3:15 pm
There is a younger, more diverse, and technology savvy consumer that is looking to connect with brands in more ways than ever before. Retailers that understand and embrace these dynamics are recruiting, hiring, and empowering young talent across their organizations. Hear from Stacia Andersen, EVP of Merchandising and Customer Experience, PetSmart and a panel of graduates from the Terry J. Lundgren Center for Retailing on how the future of retail will be shaped by new practices, new technologies, and empowered associates.
Wednesday
January 13
2:45 pm3:15 pm
Today’s retail workforce is looking for more than a paycheck. They want to do meaningful work and feel a sense of belonging. Effective training and career development, easy access to information, and direct communication helps frontline workers feel like valued team members. In turn, they can create positive customer experiences that drive success. In this session, The Home Depot shares how they use Workday solutions to empower and engage their associates and managers in times of disruption and beyond.
Wednesday
January 13
2:45 pm3:15 pm
COVID-19's silver lining is that it is driving retailers to quickly transform their businesses to meet customers where they are. In 2020 we saw the rise of dark stores, new ways for customers to pick-up merchandise, and the fast-tracking of strategic initiatives. In this panel, moderated by Zipline's co-founder and CEO, we talk with retail leaders about how COVID-19 forced their businesses to stretch and flex in new ways and why they're operationally stronger today as a result.
Thursday
January 14
12:00 pm12:30 pm
Globally, retailers are facing unchartered territory and changing consumer expectations – with customers placing increasing importance on safety, convenience and experiences. But what behaviors are momentary, and which are fundamental changes? The Economist Intelligence Unit’s Melanie Noronha and Nuno Pedro, SAP Head of Commerce, explore what consumers across different generations and countries value in their online and future in-store shopping experiences.
Thursday
January 14
12:00 pm12:30 pm

The focus of this talk is how to enable retailers to make data driven decisions in response to changing markets.

This session will cover three major points:

  1. All data should be stored and available in its raw form;
  2. Data should be cataloged - an inventory of data assets helps break down organizational silos;
  3. The various forms of analytics - descriptive, predictive, and prescriptive.

We will illustrate each point with examples from engagements Cloudreach has delivered in partnership with Microsoft Azure.  

Thursday
January 14
12:00 pm12:30 pm

What does a vaccine for a global pandemic and retail shopping have in common? Learn how a small change can streamline operations, increase profitability and enhance the customer experience. 

With a 45-year track record of supporting retailers, Spencer Technologies will share strategies that leverage RFID technology. From implementation to a global rollout, learn how Spencer can make your journey trouble free. Plus listen to industry experts from Lululemon, ENS and Ascential Retail Group discuss effective RFID strategies.

Thursday
January 14
12:00 pm3:00 pm

Retail's greatest technology marketplace returns in a virtual format, giving you the opportunity to build new partnerships, explore the latest tech and discover the solutions that will help your business succeed.

The NRF 2021 - Chapter 1 Expo allows you to navigate hundreds of exhibitors by company name or product category, so you can easily find the next big thing before it's big!

Thursday
January 14
12:00 pm12:30 pm

Never before have agility and profitability been more critical to omnichannel operations. Retailers and distributors that can manage the lifecycle of a customer order, anywhere place and time, and maximize profitability are best positioned to thrive. An agile, next-gen order management system (OMS) is the key to delivering customer-centric commerce and maximizing gross margin return on inventory investment (GMROII). Without it, you are stuck looking in the rearview mirror.

Thursday
January 14
12:30 pm1:00 pm
2020 has brought massive transformation to retail. Cyber Week saw traffic in physical stores down 52%, while online sales surged 36%. So how do commerce businesses accelerate digital capabilities, scale, and performance in a rapidly evolving market? Join Trailblazers from Hibbett Sports as they talk about how a focus on innovation and agility provides a seamless experience for their digitally enabled customers.
Thursday
January 14
1:00 pm1:30 pm

It's not just up to consumers to support Black businesses. In this discussion, we'll hear from leaders of brands and retailers who will discuss how they are transforming the landscape for Black businesses throughout the entire supply chain by way of pledges, partnerships, procurement and collaboration.

Thursday
January 14
1:00 pm1:30 pm
How is one of the world’s most iconic brands leveraging technology to drive growth through inspired customer journeys that converge the experience between channels and stores? In this session, Rajeev Aikkara, Vice President of Digital Technology at Burberry will discuss how Burberry transformed its business through its digital foundations. This fireside chat will provide insight into Burberry’s efforts to redefine customer experiences and enable cloud-based business agility. Join us to learn, share, and move forward together.
Thursday
January 14
1:00 pm1:30 pm

Getting customers what they want and need, on their terms, has never been more important or more challenging. 

Find out how Golden State Foods (GSF) is exceeding expectations by enabling real-time visibility and transparency across its supply chain to optimize product quality and freshness. 

This session is perfect for supply chain leaders who want to understand top retail use cases for blockchain, IoT and advanced analytics.

Thursday
January 14
1:00 pm1:30 pm
Take the Meraki cloud-based network ecosystem, add a stellar partner in Purple, and come up with amazing, customized solutions to keep your customers safe while keeping them engaged in the retail store.  Learn how two companies are partnering together to enable safe retail operations for over 160 million users across QSRs, department stores, traditional retail, and more.  Be sure to attend all the Cisco Big Idea sessions for a chance to win some Yeti giveaways.
Thursday
January 14
1:00 pm1:30 pm

Due to a 2018 Supreme Court ruling, South Dakota vs. Wayfair, a state can require companies to collect and remit sales tax - provided the company passes the state’s economic threshold for total revenue or number of transactions in that state. 

The challenge is knowing how to track economic nexus and what to do once it's established. Join TaxJar Chief Revenue Officer (CRO), Ryan Thompson as he explains economic nexus and provides steps to help you avoid costly mistakes and save time.

Thursday
January 14
2:00 pm2:30 pm
In this session we will discuss the evolution of a new digital workplace in the retail world towards a distributed model. Modern ways of shopping means dealing with new ways of working and experiences. Therefore, retail organizations need to reshape their IT strategy by providing employees the right business tools, secure technology and devices. Learn more how Chrome OS, a versatile, secure cloud-native operating system can support your distributed workforce. Hear how DFS Furniture created a digital culture and improved in-store experiences with Chrome Enterprise.
Thursday
January 14
2:00 pm2:30 pm

The world of retail has rapidly shifted in the last year. As consumers began using digital to fuel their shopping more than ever before, inconsistencies in the online to offline customer journey were exposed and digital transformation roadmaps were accelerated . As we look ahead to 2021, many retailers are wondering “what’s next?” Join Google and Bed, Bath & Beyond to learn about the strategies they used to achieve their transformation goals and grow their business, and how they’re thinking about 2021 and beyond. 

Thursday
January 14
2:00 pm2:30 pm
Retailers that harness location intelligence can quickly adapt to evolving consumer trends, such as the growing popularity of buying online and picking up in store. Designed to target critical obstacles like cart abandonment and competitor interruptions on the path to purchase, Google Maps Platform’s Checkout and Store Locator Plus solutions help retailers reduce time to acquisition and drive revenue.

Join Ben and Kevin as they talk through today’s unique customer journey, discussing solutions for businesses ready to meet shoppers’ needs in this new era of retail.
Thursday
January 14
2:00 pm2:30 pm
Join us to learn how the new Google Pay is helping build stronger relationships between people and businesses. We’ll share some of the insights behind the redesign and preview a new partnership with a top retailer that helps deliver a more personalized in-store experience for customers. 
Thursday
January 14
2:45 pm3:15 pm
With nationwide store closures and consumers prioritizing safety via social distancing, COVID-19 instantly threw the industry into crisis. While many retailers were unable to cope with the pandemic, Dick’s Sporting Goods persevered due, in large part, to their successfully executed digital omni-channel strategy and investments in cloud-native technology.
Thursday
January 14
2:45 pm3:15 pm
It was a turbulent year in retail, but our data tells a clear story. Using findings from our Verint Experience Index: Retail report, we will explain how the pandemic impacted customer journeys and fulfillment preferences. You’ll learn:
·   How the shift to digital changed customer expectations 
·   What’s driving trends in delivery, curbside pickup, and BOPIS 
·   How customers ranked the top 25 retailers on CSAT and NPS 
We will also discuss how lessons from 2020 can inform strategies to lead with in 2021 and beyond. 
Thursday
January 14
3:15 pm3:45 pm
Retailers need access to real-time information to address rapid changes in demand, solve complex supply chain challenges, and discover profitable insights for opportunities to grow the business. Join Philip Hall, Data Analyst for Looker, to learn the benefits of retailers leveraging real-time insights to make data–driven decisions, followed by a panel discussion with Wayfair and Sensormatic about how they’re driving innovation in the retail industry with Looker.
Thursday
January 14
3:15 pm3:45 pm
Join this session to learn how Google Cloud is helping retailers leverage data and improve product discovery across their digital properties, resulting in increased customer engagement across channels. This session will feature a panel discussion with The Home Depot and Macy’s to learn about the strategies they’re using to achieve their transformation goals and improve experiences for their shoppers. 
Tuesday
January 19
12:00 pm12:30 pm
With stores closing, the fear of shopping in crowds increasing, and consumers choosing to shop online, our retail experiences are bound to change. While providing your customers with an easy, effortless experience can feel like a challenge even in the best of times, not all is lost! If you’re prepared and informed, you can still create that excellent customer experience online. Here are 4 steps to create a memorable online experience for your customers.
Tuesday
January 19
12:00 pm12:30 pm
Shelf monitoring and stockouts are more than ever a key topic for physical stores and brands. Captana is a new solution launched and developed by SES-imagotag. With its leading-edge computer vision and AI technology, it enables any store to monitor what’s happening on shelves, in real-time. By leveraging the store’s existing IoT infrastructure, Captana, through wireless shelf-edge minicameras, ensures a fast ROI and a greatly improved on-shelf availability. This session features Michael Unmüssig, CMO of SES-imagotag and Oliver Grob, Chief Director Digital Transformation of SAP.
Tuesday
January 19
12:00 pm12:30 pm
Change is not new to retail.  What is new, is the acceleration with which we were propelled into it. While many retailers have been slow to change, innovative retailers like Burton Snowboards and Ariat International are ones who recognized how digital transformation allows for accurate, rapid data collection and analysis, new strategy implementation, and the ability to pivot executional needs in any situation. By doing so, Burton Snowboards and Ariat International remain connected to the customer and continue to create customer loyalty. 
Tuesday
January 19
12:00 pm3:00 pm

Retail's greatest technology marketplace returns in a virtual format, giving you the opportunity to build new partnerships, explore the latest tech and discover the solutions that will help your business succeed.

The NRF 2021 - Chapter 1 Expo allows you to navigate hundreds of exhibitors by company name or product category, so you can easily find the next big thing before it's big!

Tuesday
January 19
12:30 pm1:00 pm
Digital Service is transforming the way retailers engage with their customers. Organizations are amplifying their outbound marketing campaigns and driving their customers to digital properties where ecommerce is taking off at rates never seen. This dramatic increase in marketing, sales, and commerce has resulted in a significant uptick in customer enquiries. How do organizations manage through a digital-first transformation? Join Rob Garf as he moderates a discussion with Steve Dennis and Tyson Brown.
Tuesday
January 19
1:00 pm1:30 pm

There has been a huge shift in consumers demanding that brands take a stance on key social issues — namely equality. Marketers and brands across the globe are working overtime to figure out how to communicate this effectively. In this conversation, we’ll draw lessons and insights from this year's most creative retail campaigns and advertisements that drove home the message of equality and inspired people to act.

Tuesday
January 19
1:00 pm1:30 pm
Autonomous mobile robots (AMRs) have demonstrated their value for order fulfillment and warehouse applications in recent years. But what steps do you take to implement mobile robots in your own operations? In this session, learn how evo, a leading online retailer of outdoor gear, determined AMR’s were right for their operations with the help of supply chain software leader, Körber. Take a deep dive into what operational challenges evo was looking to solve, how they evaluated AMR solutions, and what immediate value they have seen since implementation. 
Tuesday
January 19
1:00 pm1:30 pm
Delivering the goods that customers need to keep communities thriving has been the focus for Co-op for over 175 years. From network visibility to distribution center management and application experiences, tune in to see how The Co-operative Group’s partnership with Cisco has enabled greater connected retail operations, and helped communities when it matters most. Be sure to attend all the Cisco Big Ideas Sessions for a chance to win Yeti giveaways.
Tuesday
January 19
1:00 pm1:30 pm
In this session, we leverage location analytics to reveal the state of offline retail’s recovery, and the key trends that will define success in 2021. From the strategies driving performance for top retail chains to the resiliency of malls and the rise of outdoor shopping centers, we will break down the most important shifts in consumer behavior and visitation patterns.
Tuesday
January 19
1:00 pm1:30 pm

Join this session and hear from international fashion company Bestseller, which leveraged the IBM Garage to create Fabric.ai, an AI-based tool to better forecast sales, improve sell-through rates and reduce waste from clothing that does not sell. Learn how retailers can generate ideas 10x faster, release 6x as many innovations, and triple their speed to market with a proven methodology, technology and industry expertise to quickly develop and deploy maximum-impact solutions and push towards full-scale digital transformation.

Tuesday
January 19
2:00 pm2:30 pm

A lot has changed for bricks-and-mortar retail this year. Retailers have been forced to undergo digital transformation overnight in order to stay connected with customers.
And marketing leaders have been tasked with finding new ways to acquire new customers at lower costs all while growing loyalty and transacting 100% digitally.

In a mobile-first world, one thing is certain: convenience wins. In fact, 86% of consumers expect even MORE convenient experiences with retailers when the pandemic ends.

Tuesday
January 19
2:00 pm2:30 pm
In order to support the blended shopping models that consumers expect today (such as BOPIS, curbside, scan and go, etc.), merchants need to ensure their integrated payments platforms are prepared to handle the increased volume and accept different forms of payment. Fiserv has worked with their clients to accelerate their digital transformation adoption rate, helping merchants meet demands and provide their customers ease of payment in a variety of ways. 
Tuesday
January 19
2:00 pm2:30 pm
Businesses need to meet customers wherever they are today - on any channel- to ensure great experiences, across their entire customer journey hear firsthand from Teresa Anania, Vice President of Customer Experience, Zendesk and Leanna Nazzisi- Birchbox- Sr. Manager, Customer Operations & Communications as they discuss support everywhere for 2021 and beyond! 
Tuesday
January 19
2:45 pm3:15 pm

COVID-19 has shifted consumer behaviors in significant and unexpected ways. That creates challenges or opportunities, depending on how you respond. Learn how forward thinking retailers are responding to COVID-19 with data insights, enhanced customer experiences and innovation. 

This session is ideal for retail leaders and IT and Customer Experience decision makers at retailers of all sizes.

Tuesday
January 19
2:45 pm3:15 pm

Explosive demand for last-mile convenience, safety and low-cost delivery are challenging every brand, retailer and logistics provider. This session will explore the strategies and technologies innovators are deploying to not just survive the new normal, but thrive. 

Attendees will learn how retailers, delivery providers and CPG and D2C brands are scaling up their business and introducing new consumer-direct growth channels.

Tuesday
January 19
2:45 pm3:15 pm
Retailer and distributor executives will share how they recently enhanced their supplier collaboration to boost inventory efficiencies, keep e-commerce orders on track and have visibility. Learn about their strategy, the impact it had online and in-store, and how it enhanced the customer experience. They’ll walk you through what the supplier onboarding process was like, and how their initiatives are influencing their business. Join SPS Commerce, Verishop and Wasserstrom Restaurant Supply to hear advice you can use to better adapt to whatever comes in 2021.
Tuesday
January 19
2:45 pm3:15 pm
The acceleration of digital commerce during the pandemic is expected to forever change shopper behaviors, causing retailers to operate in a much more complex and unpredictable omni-channel engagement and supply chain environment.  In this session, Fujitsu will introduce our world-class optimization solution, Digital Annealer, a real-time, scalable innovation for solving your most complex business challenges.  The Digital Annealer brings Quantum Computing benefits and technology to your board room by solving problems conventional computing cannot.  Learn how other large companies are benefiting
Thursday
January 21
12:00 pm12:30 pm
The customer demand to buy differently is driving seismic shifts in omnichannel fulfillment. Learn how Sally Beauty is taking bold bets on technology to deliver more dynamic customer experiences. In this session, you’ll hear how omnichannel fulfillment does not have to be an intense project if you have the correct foundation in place. This session is perfect for technology and customer experience leaders who want to better understand retail use cases for AI and practical steps for integration.

Thursday
January 21
12:00 pm3:00 pm

Retail's greatest technology marketplace returns in a virtual format, giving you the opportunity to build new partnerships, explore the latest tech and discover the solutions that will help your business succeed.

The NRF 2021 - Chapter 1 Expo allows you to navigate hundreds of exhibitors by company name or product category, so you can easily find the next big thing before it's big!

Thursday
January 21
12:00 pm12:30 pm
2020 put frontline employees in the spotlight. It also highlighted the importance of being frontline forward. In this session, you’ll hear firsthand how retail leaders from O’Reilly Auto Parts and rue21 adapted to meet the changing needs of their frontline. They’ll tell you why, despite leading different parts of their organizations, they both believe frontline associates are key to unlocking competitive advantage. You’ll also learn what it means to be frontline-forward and how to reap the benefits of a frontline workforce that’s ready for anything.
Thursday
January 21
12:00 pm12:30 pm
Get insights on how the largest beauty retailer in the U.S., ULTA Beauty, created the ULTAmate omnichannel experience for their guests through the use of real-time data analytics. By leveraging data as part of their beauty regime, they ensured guests not only benefitted from their products but also from their interaction with Guest Services.   
Thursday
January 21
12:30 pm1:00 pm

With the onset of COVID-19, there was a dramatic shift in consumer behavior and a digital acceleration as thousands of retailers were forced to shut their doors. 

At some point, stores will fully reopen. To drive foot traffic, which was already waning pre-pandemic, retailers need to create highly differentiated, omnichannel experiences for today’s digital-first shoppers. Learn how world-renowned bed brand, Hästens is transforming their in-store customer experience through the Salesforce-Apple strategic partnership and how you can create the store experience of the future today.

Thursday
January 21
1:00 pm1:30 pm
With over 1,400 stores across the US and approximately $6 billion in sales, omnichannel operations, and a highly varied assortment ranging from furniture to food, flexible supply chain management is essential for Big Lots. Currently, a highly efficient team manages end-to-end forecasting and replenishment. Throughout the COVID-19 pandemic, the team has successfully handled both demand surges and supply shortages. Learn how RELEX’s demand and supply planning has enabled Big Lots to become more efficient and adaptive in a highly turbulent retail market.
Thursday
January 21
1:00 pm1:30 pm
When COVID struck, inventory management and maintaining relationships with its customers - no matter what the channel - became even more central to PVH’s long term success. We’ll take a look at how the partnership with Forter helped PVH leverage the power of AI to adapt its got to market strategy to ensure customers continued to have a great experience while also approving more transactions and blocking the risk of fraud.
Thursday
January 21
1:00 pm1:30 pm

Retailers are facing new challenges and need to change how work gets done. Forward-looking companies like Loblaw utilize automation to create intelligent workflows and deploy digitally through hybrid multi-clouds. Intelligent workflows allow retailers to increase the confidence and speed in how decisions are made, create more meaningful experiences for customers and employees and improve productivity by empowering people to do higher-value work. 
This session is ideal for retailers ready for a digital transformation.

Thursday
January 21
1:00 pm1:30 pm
Launching at the end of January, founding partners Capgemini, The Drum and SharpEnd officially open CornerShop, a live store in London where we transform retail shopping and customer engagement for the ‘new normal’.  Using the latest technologies, we have reimagined shopping experiences for food, drink and fashion and can’t wait to start testing these with our customers. Join us at the store during the presentation to find out more about the journey we have been on, and where we are heading.
Thursday
January 21
1:00 pm1:30 pm

How can retail and tech companies find the best talent while keeping equity and diversity a priority? What is human-centered design and how does it affect people of color? In this discussion, leaders will talk about the women leading in retail tech, techniques for finding the best talent from recruitment to partnerships, and how companies can change their design processes to build more inclusive technology.

Thursday
January 21
1:30 pm2:00 pm
Learn how Cinemark is transforming labor scheduling. Cinemark is improving employee engagement, managing compliance requirements like the scheduling of minors and predictable pay, while simultaneously building a foundation for AI-powered scheduling to improve labor utilization. With Legion WFM, Cinemark is able to improve manager efficiency and communicate real-time schedule updates. Cinemark is also providing employees with an easy way to swap and claim shifts, even across locations, without worrying about compliance issues. 
Thursday
January 21
1:30 pm2:00 pm
Retailers face many challenges when it comes to responding to customer needs, especially in times of uncertainty. With disruptions like changing trade regulations, economic uncertainty, natural disasters and COVID-19 creating challenges for consumers and supply chains alike, retailers need to plan accordingly and adopt new strategies to stay successful and competitive in the future. Join Kerry Liu, EVP Strategic Innovation, Kinaxis, and Waleed Ayoub, VP ML Platform, Kinaxis, to explore key retail trends and how new strategies that include AI can help predict consumer demand. 
Thursday
January 21
1:30 pm2:00 pm

Phenomenal CX is one of the few remaining ways to stay competitive and keep your business afloat. Today’s “NOW consumer” is always ON – through chat, messaging, email and social media. Anything short of meeting the NOW consumer where they are amounts to nothing less than customer neglect. 

Tune in as Simplr’s CMO, Daniel Rodriguez, reveals challenges and dangers that are emerging for CX professionals, and how to prevent and correct customer neglect so you can steer your company’s CX in the right direction.

Thursday
January 21
2:00 pm2:30 pm
As we look back on 2020, join retail experts David Dobson of Intel and Andy Szanger of CDW Retail as they discuss how technology and digital transformation helped retailers succeed this past year and is preparing them for the future. Due to shifts in customer experience, consumer spending, and new health and safety measures, retailers are continuing to leverage technology solutions and the latest innovations in digital technology, store connectivity, and emerging analytics to stand out in the market.
Thursday
January 21
2:00 pm2:30 pm

A new era of innovation has arrived. In this session hear about leveraging truly open architecture for two key topics:
1. Seamless omnichannel customer experiences with real time product availability and pricing
2. How to enable exponential value with pricing and promotions intelligent workflows and collaboration
This session is perfect for CEO, CFO, COO, CMO who want to modernize their business operations to meet the post pandemic end-consumer behavior

Thursday
January 21
2:00 pm2:30 pm
Caring for your customers is more important than ever, yet it’s difficult to genuinely show customers you care in a cost-effective way. In this session, we introduce Jeoffrey Jouannet, expert when it comes to caring for millions of orders per year in seven different languages all while scoring a 77pt NPS. We’ll discuss the ROI that’s not that hard to create just by following some clear KPIs and making sure your customers and employees feel the love!
Thursday
January 21
2:45 pm3:15 pm
A.I. is disrupting the world today and retail is not untouched. Impact Analytics is enabling retailers to step into the future today. Accurate Store SKU level forecasting by ADA helps mitigate the COVID-19 effects in merchandising. AssortSmart for mapping similar styles using descriptions. Pricing and promo management using PromoSmart. AllocateSmart for automated inventory ordering and allocation. Image based attribute tagging in AttributeSmart.
Thursday
January 21
2:45 pm3:15 pm

We combine our Industry Path solution for SAP S/4HANA with surround intelligent technologies, enabling you to become a Retail Renewable Enterprise – a company that’s constantly able to adapt and grow.

Join us to hear Liam Durbin, CIO at T. Marzetti describe their own experience of this approach. The result? Functional improvements every six months, a boost to business, an end to technical debt, and the opportunity to exceed customer expectations, unlock further value, and outpace the competition.

Thursday
January 21
2:45 pm3:15 pm

With over 25 brands, The Estée Lauder Companies are supported by hundreds of beauty advisors and customer care agents around the world. When its employees began working from home in March, ELC had to find new ways to connect customers with associates, while still providing a high-touch, personalized experience through these new channels.

Thursday
January 21
2:45 pm3:15 pm
The COVID-19 pandemic brought about a new and highly complex set of customer expectations. In this session we will discuss how brands can deliver on the new digital customer shopping journey, and how to offer smooth and seamless shopping experiences. We will unpack how our partners and customers pivoted faster by prioritizing digital communications, and share the best use cases to deliver on convenience and safety.
Friday
January 22
8:00 am8:30 am
Online shopping has grown during the crisis. However, it has also come with challenges such as stockouts, delivery constraints, supply chain bottlenecks. This results in sub-optimal customer experience or loss of revenues to Retailers. It also throws up opportunities such as increased data, which can be leveraged to drive further insights In this session, we speak to the innovative online Netherlands food retailer, Picnic to understand how they have navigated through the crisis, and how they have maintained customer experience throughout.
Friday
January 22
12:00 pm2:30 pm

Retail's greatest technology marketplace returns in a virtual format, giving you the opportunity to build new partnerships, explore the latest tech and discover the solutions that will help your business succeed.

The NRF 2021 - Chapter 1 Expo allows you to navigate hundreds of exhibitors by company name or product category, so you can easily find the next big thing before it's big!