Chief Global Economist Ira Kalish will explore a multitude of economic factors weighing on the 2021 economy and how those influences are reshaping consumers’ shopping behavior. Kalish will be Joined by Janey Whiteside, Walmart’s Executive Vice President and first Chief Customer Officer. The two will discuss meeting today’s shopper where they’re at, potential business disruptions in the near term and how 2021 is likely to unfold at retail stores across the nation.
In this session, Carrie Tharp, VP of Retail and Consumer at Google Cloud, and Vicki Cantrell, CEO and Founder of Vendors in Partnership will discuss key trends of today's consumers and how Google is helping retailers accommodate a digital-first customer journey. You'll hear insights about recent consumer behavior changes-- and what might stick-- in addition to conversations around digital transformation and how retailers are paving a path forward for success in 2021. Join us for a thoughtful and transparent conversation about today's retail landscape.
Social movements taking place around the world are causing (and in some cases "forcing") retailers to reflect on what they stand for. Being a socially responsible company is no longer a point of distinction, it’s the expectation among stakeholders-- customers, employees and capital investors. This timely discussion is call to action to respond authentically to opportunities with collaborative solutions.
The pandemic and rapid growth of e-commerce has put pressure on brick and mortars to reinvent their purpose while digital has needed to quickly develop creative ways to bring new shopping experiences to consumers. We'll explore how live commerce is helping retailers meet the moment.
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With e-commerce experiencing a historic surge in demand, the pressure is on for logistics operations and the focus on the last mile is garnering more attention than ever. For companies to prevail, they need to reshape the state of their last-mile strategies. This means increasing supply chain visibility, leveraging new technologies and reinventing logistics ecosystems. In this discussion, experts shed light on ways companies are meeting the moment and the emergence of micro distribution hubs and services.
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Tech advances create unprecedented change across consumer-facing industries. In this session, Euromonitor International provides a holistic view of retail tech adoption. Identify the consumer preferences influencing shopping behavior and the factors pushing industry innovation to pinpoint where retailers should make their tech investments. This session will reveal the tech investments that will best align with consumer expectations in the coming years.
Retailers have reimagined the use of the physical store leveraging technologies that not only enable them to inform and provide new levels of convenience to customers but also effectively measure the impact of in-store initiatives. By unlocking the power of in-store tech solutions, brands have the ability to drive customer loyalty and engagement, and heighten brand experience like never before.
In a drastically and quickly changing retail environment, it's more important today than ever for retailers to lean into innovation in order to be adaptable and remain competitive. Driving technological and innovative change within an enterprise requires smartly designed teams equipped with effective processes and buy-in from leadership. It also requires an investment in research and development to identify new business opportunities and develop new products and initiatives.