FORWARD TOGETHER

Featured Sessions

Tuesday
January 12
12:00 pm12:30 pm
The only thing we know for certain is that our customers are uncertain. Preliminary research shows that the collective consumer sentiment is shifting weekly and we are struggling as a society with our level of precautionary measures, our patience for staying at home and our fear of contracting the virus. We want to reverse the clock and go back to what was "normal" but that's not an option right now. And all of this is affecting how we shop, where we shop and what we are shopping for.
Tuesday
January 12
12:00 pm12:30 pm
As consumers return to physical stores, how can retailers build end-to-end transactional experiences that users will find comfortable and safe? Some like Verizon -a veritable lifeline for consumers -began recreating the minute Covid-19 hit; others, like Suit Supply had more time to shape the next normal.
Tuesday
January 12
1:45 pm2:15 pm
Chief Global Economist Ira Kalish will explore a multitude of economic factors weighing on the 2021 economy - from behavioral changes attributable to the virus to the value of the dollar, decoupling from China, the job market and business investment. He will be joined by a global executive prepared to share perspectives from retail's front lines. 
Tuesday
January 12
1:45 pm2:15 pm
More details on this session coming soon!
Wednesday
January 13
12:00 pm12:30 pm

Retailers have reimagined the use of the physical store leveraging technologies that not only enable them to inform and provide new levels of convenience to customers but also effectively measure the impact of in-store initiatives. By unlocking the power of in-store tech solutions, brands have the ability to drive customer loyalty and engagement, and heighten brand experience like never before.

Wednesday
January 13
12:00 pm12:30 pm
Is this the next Great Depression or is this The Great Compression? Ecommerce was 15% of all commerce prior to the pandemic. It then soared to close to 50%. Where will it land? Does that matter? Probably not. The Great Compression is our new reality: during the short span of a few months, consumer's buying behavior fundamentally shifted. Physical retail stores are now forced to think less about the "experience" and more about how to get consumers to transact.
Wednesday
January 13
1:45 pm2:15 pm
Social movements taking place around the world and for myriad reasons are causing--and in some cases forcing-- us to look at what we stand for. This timely discussion deals with a brand's agility, the consumer psyche and sensitive topics such as equality, tolerance, acceptance and partnerships. Here we'll address the processes used to guide a company's direction, departments necessary for participation in decision making and how to navigate the way--even when things don't go as planned.
Wednesday
January 13
1:45 pm2:15 pm
More details on this session coming soon!
Thursday
January 14
12:00 pm12:30 pm

The pandemic and rapid growth of e-commerce has put pressure on brick and mortars to reinvent their purpose while digital has needed to quickly develop creative ways to bring new shopping experiences to consumers. We'll explore some of the latest technologies helping retailers meet customer demand through shoppable livestreaming, AR and more. 

Curated in partnership with:

Thursday
January 14
12:00 pm12:30 pm
The world seems overwhelming right now... because it is. Before the pandemic, our nation was already in the middle of a mental health crisis; the pandemic has only made that more urgent. We'll speak with experts who are helping retail companies navigate difficult conversations, understand the nuances of managing depression and stress, and develop a range of coping mechanisms. In addition, we'll explore the importance of making a business case to invest more aggressively in employee mental health.