FORWARD TOGETHER

Simultaneous Interpretation in Portuguese

Tuesday
January 12
10:45 am11:00 am
NRF Chairman and Qurate CEO, Mike George opens Chapter 1 of NRF 2020, Retail's Big Show, in a virtual attendee welcome to the world's largest retail event of its kind. He will share his insights about the resilience and importance of this great industry, one that has innovated and stood unified to serve consumers and the economy globally in a time of need. 
Tuesday
January 12
11:00 am11:45 am
As the United States’ 66th Secretary of State and national security advisor, Dr. Condoleezza Rice pioneered a policy of transformational diplomacy and heralded the formation of new global governments based on democratic principles. Dr. Rice has proven to be a significant leader during a time of unprecedented and tumultuous world affairs, recognized for her courageous efforts to foster worldwide freedoms for all people. In this candid fireside chat, Dr.
Tuesday
January 12
12:00 pm12:30 pm
The only thing we know for certain is that our customers are uncertain. Preliminary research shows that the collective consumer sentiment is shifting weekly and we are struggling as a society with our level of precautionary measures, our patience for staying at home and our fear of contracting the virus. We want to reverse the clock and go back to what was "normal" but that's not an option right now. And all of this is affecting how we shop, where we shop and what we are shopping for.
Tuesday
January 12
12:00 pm12:30 pm
As consumers return to physical stores, how can retailers build end-to-end transactional experiences that users will find comfortable and safe? Some like Verizon -a veritable lifeline for consumers -began recreating the minute Covid-19 hit; others, like Suit Supply had more time to shape the next normal.
Tuesday
January 12
1:45 pm2:15 pm
Chief Global Economist Ira Kalish will explore a multitude of economic factors weighing on the 2021 economy - from behavioral changes attributable to the virus to the value of the dollar, decoupling from China, the job market and business investment. He will be joined by a global executive prepared to share perspectives from retail's front lines. 
Tuesday
January 12
1:45 pm2:15 pm
More details on this session coming soon!
Wednesday
January 13
12:00 pm12:30 pm
Social movements taking place around the world are causing (and in some cases "forcing") retailers to reflect on what they stand for. Being a socially responsible company is no longer a point of distinction, it’s the expectation among stakeholders--customers, employees and capital investors. This timely discussion will be a call to action to respond authentically to opportunities with collaborative solutions.
Wednesday
January 13
12:00 pm12:30 pm
Is this the next Great Depression or is this The Great Compression? Ecommerce was 15% of all commerce prior to the pandemic. It then soared to close to 50%. Where will it land? Does that matter? Probably not. The Great Compression is our new reality: during the short span of a few months, consumer's buying behavior fundamentally shifted. Physical retail stores are now forced to think less about the "experience" and more about how to get consumers to transact.
Wednesday
January 13
1:00 pm1:30 pm

As women move through their careers, they are seeking out mentors to help them advance and overcome gender barriers in the workplace. We know the traditional mentorship format isn't enough — what's missing? This conversation will explore what’s working and what’s not when it comes to preparing women to lead and rise up.

Wednesday
January 13
1:45 pm2:15 pm
More details on this session coming soon!
Wednesday
January 13
1:45 pm2:15 pm
So much has changed in such a short period of time since the early part of 2020. Disruptions from a global pandemic and social justice continue to shape a new social contract with citizens world-wide. This session will look at results from a new global study of more than 500 variables mapped across 17 countries examining cultural and behavioral paths that impact society, business and retail strategy.
Thursday
January 14
12:00 pm12:30 pm

The pandemic and rapid growth of e-commerce has put pressure on brick and mortars to reinvent their purpose while digital has needed to quickly develop creative ways to bring new shopping experiences to consumers. We'll explore some of the latest technologies helping retailers meet customer demand through shoppable livestreaming, AR and more. 

Curated in partnership with:

Thursday
January 14
12:00 pm12:30 pm
The world seems overwhelming right now... because it is. Before the pandemic, our nation was already in the middle of a mental health crisis; the pandemic has only made that more urgent. We'll speak with experts who are helping retail companies navigate difficult conversations, understand the nuances of managing depression and stress, and develop a range of coping mechanisms. In addition, we'll explore the importance of making a business case to invest more aggressively in employee mental health.  
Thursday
January 14
1:00 pm1:30 pm

It's not just up to consumers to support Black businesses. In this discussion, we'll hear from leaders of brands and retailers who will discuss how they are transforming the landscape for Black businesses throughout the entire supply chain by way of pledges, partnerships, procurement and collaboration.

Thursday
January 14
1:45 pm2:15 pm
The global luxury industry has been hard hit by the pandemic but luxury brands like Moschino are seizing the opportunity to forge new digital innovations and untap areas of growth in China. As recovery from the pandemic continues in China, luxury brands are embracing new ways to engage with the Chinese luxury consumer no matter where they are. Hear from Alibaba and Moschino on how they are partnering together to design unforgettable and elevated luxury shopping experiences.
Thursday
January 14
1:45 pm2:15 pm
More details on this session coming soon!
Tuesday
January 19
11:00 am11:45 am
More details on this session coming soon!
Tuesday
January 19
12:00 pm12:30 pm
In this era of responsible retail, we talk to two world class retailers, H&M & IKEA which have always held sustainability at the forefront of their business agendas. As these brands continue to innovate to improve their environmental footprint, by reinventing operational models and rewarding consumers for their sustainable efforts, we discuss some of the initiatives that they are championing for the year ahead, both at a local and international level.
Tuesday
January 19
12:00 pm12:30 pm
The future success of retail depends on imagining and building for the new world--and having the courage to accept what’s gone forever. GDR's Kate Ancketill will explore future scenarios for retail and models that meet those future needs, along with the trends that she believes will accelerate post-pandemic: the challenge to globalization, the de-leveraging of physical retail and the implications of the increasingly smart city. 
Tuesday
January 19
1:00 pm1:30 pm

There has been a huge shift in consumers demanding that brands take a stance on key social issues — namely equality. Marketers and brands across the globe are working overtime to figure out how to communicate this effectively. In this conversation, we’ll draw lessons and insights from this year's most creative retail campaigns and advertisements that drove home the message of equality and inspired people to act.

Tuesday
January 19
1:45 pm2:15 pm

With e-commerce experiencing a historic surge in demand, the pressure is on for logistics operations and the focus on the last mile is garnering more attention than ever. For companies to prevail, they need to reshape the state of their last-mile strategies. This means increasing supply chain visibility, leveraging new technologies and reinventing logistics ecosystems. In this discussion, experts shed light on ways companies are meeting the moment and the emergence of micro distribution hubs and services. 

Curated in partnership with:

Tuesday
January 19
1:45 pm2:15 pm
When the pandemic hit, preserving economic viability was crucial, but it wasn't the whole story.  Overnight, businesses once defined by their model, pivoted to new strategies aligned with their values.  Red Antler's co-founder and chief brand officer, Emily Heyward will share how she coached brands that were on the cusp of launching in March 2020 to plot a new trajectory.
Thursday
January 21
12:00 pm12:30 pm
As the economy reopens, retailers must rethink that last moment of truth when consumers separate themselves from their money for goods and services. Payments experts will provide a snapshot looking at implemented or planned change to payment methods/applications due to in-store social distancing parameters and other changes in shopping physical stores. It will also explore the benefits and risks of new payment methods, such as potential to impact - positively or negatively - transaction fees, fraud detection, chargebacks and/or cyber and privacy risks.
Thursday
January 21
12:00 pm12:30 pm

Tech advances create unprecedented change across consumer-facing industries. In this session, Euromonitor International provides a holistic view of retail tech adoption. Identify the consumer preferences influencing shopping behavior and the factors pushing industry innovation in order to pinpoint where retailers should make their tech investments. This session will reveal the tech investments that will best align with consumer expectations in the coming years.

Thursday
January 21
1:00 pm1:30 pm
More details on this session coming soon!
Thursday
January 21
1:00 pm1:30 pm

How can tech companies find the best talent while keeping equity and diversity a priority? What is human-centered design and how does it affect people of color? In this discussion, leaders will talk about the women leading in retail tech, techniques for finding the best talent from recruitment to partnerships, and how companies can change their design processes to build more inclusive technology.

Thursday
January 21
1:45 pm2:15 pm
The Covid-19 outbreak challenged retail organizations to deal with restrictions, temporary store closures and decline in overall consumer demand. Under such duress, companies forced themselves to pivot and rethink their priorities around organizational structure, processes, innovation initiatives, and a digital transformation roadmap. The resulting output has created a number of new cultural elements, and a start-up's faster, leaner risk-taking approach to speed-to-market.
Thursday
January 21
1:45 pm2:15 pm

Retailers have reimagined the use of the physical store leveraging technologies that not only enable them to inform and provide new levels of convenience to customers but also effectively measure the impact of in-store initiatives. By unlocking the power of in-store tech solutions, brands have the ability to drive customer loyalty and engagement, and heighten brand experience like never before.

Friday
January 22
12:00 pm12:30 pm
The course of events in 2020 has had a dramatic impact on how brands have gone to market, none more so than through influencer marketing. With customers questioning the authenticity and ethnic representation of brand ambassadors and brands challenging the ROI on this investment, this session provides insight from businesses who have put influencer marketing at their core of their marketing operations. Parade is a young New York based underwear brand that has championed over-sized model since its inception.
Friday
January 22
12:00 pm12:30 pm
As consumer shopping preferences have shifted significantly to online purchasing due to COVID 19, many brands and retailers struggle to bring forth the magic of the shopping experience through to the final transaction. What new role can creators and merchants play in the ecommerce purchase journey to deliver the inspiration shoppers find online and drive a premium shopping experience?
Friday
January 22
1:00 pm1:30 pm
New digital platforms are having a dramatic impact on how consumers buy and engage with their favorite fashion brands. Now more than ever the imperative to hang out where customers live is driving forward thinking digital strategies from brands both large and small. In this session Facebook. JD.com and True Fit discuss how their fashion brand clients are transforming their businesses to serve the digital consumer.
Friday
January 22
1:00 pm1:30 pm

In a drastically and quickly changing retail environment, it's more important today than ever for retailers to lean into innovation in order to be adaptable and remain competitive. Driving technological and innovative change within an enterprise requires smartly designed teams equipped with effective processes and buy-in from leadership. It also requires an investment in research and development to identify new business opportunities and develop new products and initiatives.

Friday
January 22
1:45 pm2:30 pm
More details on this session coming soon!